1 reviews | Active since Apr 2012
biiling without landlords mandate
I signed a contract with lencar, paid deposit for rental and electricity whereas its prepaid. Upon enquiry I was informed its for water and utilities. I defaulted for a month. I have been paying more that the required R5500 since but my bill keeps on going up. The owner decided to discuss with me why she was not getting money for rental, that's where I discovered that she was ACTUALLY paying for water and utilities that I was ALSO billed for. Nikki 'S argument is , I am using the water so I must pay whereas the owner IS paying. I also fixed the door and paid for unblocking a drain and forwarded proof of payment but they chose to ignore it. I have requested they email me a copy of the contract I signed because I wanted to forward it to the board of estate agencies but its a week now since I have made the request with no response.
Dear Luvelo, You signed a contract & we did charge deposits for rental & utilities. There is a prepaid meter in the house we are aware of it.You are still responsible to pay for the water & refuse (utilities).Utilities have not been paid. After the meeting at our office on Wednesday 4/2/15 afternoon, we asked the owner to revert back to us,with confirmation that you don't have to pay for utilities. Owner has confirmed that you have to pay utilities.We have sent you a full explanation via email with the owners' reply. The reason the owner pays the council is so that he can have a clear credit record & not be bound by non-payments or late payments. We have a mandate from the owner to manage the property.The repairs you did has been refunded to you & we sent you a statement reflecting the credit. We only received repair bills from you on Wednesday 4/2/15.The fax you sent it to was a wrong number. It has not been a week that you have waited for a response but 2 days. I have clarified all your concerns in detail to you on an email. We await your written response to that email so that we can reach an amicable agreement on the situation.Thank you the Lencar Rental Team
Dear Luvelo, You signed a contract & we did charge deposits for rental & utilities. There is a prepaid meter in the house we are aware of it.You are still responsible to pay for the water & refuse (utilities).Utilities have not been paid. After the meeting at our office on Wednesday 4/2/15 afternoon, we asked the owner to revert back to us,with confirmation that you don't have to pay for utilities. Owner has confirmed that you have to pay utilities.We have sent you a full explanation via email with the owners' reply. The reason the owner pays the council is so that he can have a clear credit record & not be bound by non-payments or late payments. We have a mandate from the owner to manage the property.The repairs you did has been refunded to you & we sent you a statement reflecting the credit. We only received repair bills from you on Wednesday 4/2/15.The fax you sent it to was a wrong number. It has not been a week that you have waited for a response but 2 days. I have clarified all your concerns in detail to you on an email. We await your written response to that email so that we can reach an amicable agreement on the situation.Thank you the Lencar Rental Team