Accounts Dept Hell

Item: Lencar Exclusive Properties
Rating: 1

I think the legal term is defamation of character, I was leasing a property with Lencar since 2015 and voluntarily decided not to renew the lease thus leaving the property about 2months ago and buying elsewhere. Welcome to the home with the noisy gate, which merely needed a new latch lock, a green pool and some inhouse nuiances id rather not post, we were happy tenants duly requesting repairs to be done from the Landlords handymen as we couldnt do it ourselves. Granted! Oh but how could i forget the water pipe leak right in our back yard. (I think JHB Water has 4 Ref numbers for that property) Fastfoward 2months ago, 2016, I send an email to notify the agen that we are not renewing and will be giving a months notice before we vacate. A week before this, I invite the agent (also in the email) to come and inspect the property ensuring everything is as we found it. This is signed off and keys handed over with a smile. Not too soon after this, I contact the accounts department to find out when the deposit paid on the property together with a gate repair will be reimbursed to us. I am told this will take about TWO months due to a utility bill and maintenance reports that need to be checked. GRANTED! Two months passes and yesterday on the day in question, I righfully call to enquire about the status of the above and im greeted by a lady called Rose from accounts who immediately recognises the issue and knows who i am. She notes that the agent is on lunch and will revert back (as i leave my contact details) once she is back. Such a pleasant call (so i thought) ...about an 30-45 mins later i receive a call from the accounts clerk dealing with my query and she rudely exclaims "have you checked your emails last thurs/fri Ms Maebela?" We sent you an email requesting your banking details, your many is here, we just need to deposit. I would deem my call indicated no knowledge of a received email. (Of which i checked, no in the last week, in fact the last communication is from me to Lencar) She then proceeds to snap back saying i should check my emails before threatning legal action against Lencar. WAIT A WHOLE DAMN MINUTE... WHAT At which point did i threathen Rose, who is now heard in the background muttering that i said i would go legal. I dont know whether to chuckle or drive over to see this face to face. A private call between ex-tenant and accounts clerk has turned into a public 3 way telecom call. (Breach) I am highly annoyed this must go on for another 2-3mins, The lady then just says OK OK just send us your banking details so we can pay you. HMMM, Ive dealt with alot with this property group, from being told "the landlord is very upset and has asked Lencar to send us a notice to vacate" of which Kevin (the Landlord) has no such recollection, to a list of issues sent to the Landlord's maintenance guys of which many we fixed ourselves or continuously had to call the repairs guy who on numerous occasions said he would pitch and done the opposite... I can go on. This was the last draw. I will ensure no one in my netowork does any sort of business with Lencar . EVER. What an absolute waste. Utterly disgusted. Very quick to demand but poor at placing your customers first. Such a thorn in my life... Thanks ROSE

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