PB
Peter B
1 reviews | Active since Jan 2019
11 Jun 2021, 11:19
Disgusting service
They undertook to import some parts for me. the latest committed date was 30 March 2021. A deposit was paid. At no time did they attempt to contact me regarding possible delays. The only updates I got is those that I had to squeeze out of the,. At each occasion, i was promised delivery 'in two weeks time'. Finally i received a whatsapp requesting my bank detail as all the parts I ordered were indicated 'back-order', despite promises that the parts were in fact on their way. Never in my life will I do business with them again. All I gained from the experience is a bunch of lies, total frustration and a test on my ability to remain civil
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Lemuel Auto Services's replyOfficial
15 Jun 2021, 12:08Due to unfortunate issues beyond our control - delays firstly to fill the order - the amount charged could not cover shipping of only a couple of parts and be viable. there were updates sent to Mr Bonfrer, and after demanding the tracking number for our full order (which i am not allowed to give for any reason - one would not order a bottle of tomato sauce from pick and pay and request a tracking number for their full stock delivery? - Just a thought) but in order to resolve he was refunded, parts in the meantime came in and was sold as he no longer wanted them. I personally apologised numerous times, and requested to not put a negative review on Hello Peter, as this would possibly be the final nail in the coffin of our small - family run business, but what will be will be. Wishing Mr Bonfrer all the best
Lemuel Auto Services's reply15 Jun 2021, 12:08
Official
Due to unfortunate issues beyond our control - delays firstly to fill the order - the amount charged could not cover shipping of only a couple of parts and be viable. there were updates sent to Mr Bonfrer, and after demanding the tracking number for our full order (which i am not allowed to give for any reason - one would not order a bottle of tomato sauce from pick and pay and request a tracking number for their full stock delivery? - Just a thought) but in order to resolve he was refunded, parts in the meantime came in and was sold as he no longer wanted them. I personally apologised numerous times, and requested to not put a negative review on Hello Peter, as this would possibly be the final nail in the coffin of our small - family run business, but what will be will be. Wishing Mr Bonfrer all the best