NEW CONTRACT GONE WRONG

<p>My dad opened up a monthly contract for my mom ( both penioners) at Lelama Dreams T/A Cell and Sound Phalaborwa. she used to have a pay as you go sim.</p> <p>on taking ou the contract, she was told she is not allowed to keep her old Vodacom Pay as you go number. they gave her a new number and phone and sim. after about 1,5 months, the phone stopped working but my mom coud use her old phone (she found that strange). they went back to the shop and she was told that all has now been moved to the original pay as you go number. this is aftter my mom has now changed all numbers with banks, etc. </p> <p>they told her the new numbber is now obsolute and does not exist. but she did not have a new sim card now for the old number to fit the new phone. the shop took my mom's phone can locked it up for a month whilst trying to sort out what went wrong...she had no use of her brand new contract phone. </p> <p>vodacom head office said she can cancel the contract and rather start all over as it was all a massive ***** up. the shop refused to cancel. they eventually gave my mom her phone back but told her to go and cut her old sim at Ackermans to fit the new phone....can you believe!</p> <p>This is now 4 months down the line....my folks are in Cape Town and we have been visiting Vodacom shop in Somerset mall and after having bought 2 new sims, they still cannot get the new sim to work on the original pay as you go number. </p> <p>Lelama Dreams and it's staff made such a mess of this contract that no one can resolve the problem and my dad keeps paying and my mom has no use of her contract phone. even the vodacom shop in Somerset West said the shop in Phalaborwa made a mess of everything.</p> <p>The Phalaborwa staff unfortunatley has no idea how the system work and it has now caused my folks a lot of problems. one which is STILL not resolved!</p> <p>The lady in the Phalaborwa ship avcually threatened my mom as my mom got very upset about the situation - one which the shop created.</p> <p>I find it appaling that someone can treat older people in this manner and cause such a mess that one now 4 months down the line still sit with the same problem.</p> <p>Vodacom is also to blame. They are not assisting in getting the contract cancelled so that we can start all over with a new numer and contract. useless. </p>