1 reviews | Active since Sept 2020
Flight tickets nightmare
We booked air tickets in January 2020 to fly for the 1st time from Jhb to P.E. to attend to our daughters wedding in May 2020. All was confimed before Covid19 measures were implemented. The wedding date had to be moved to October 2020. We approached Lekker Vlieg to establish whether they could assist us to move the airline tickets but were informed that they are waiting for the Airlines to revert back to them. When the Minister of Transport announced that Domestic Airlines are available we approached them again but were informed that we need to claim the funds back from the Airlines diectly. We are a month away from the wedding date and our financial status does not allow us to make provision to purchase new tickets in such a short time. We personally feal that Lekker Vlieg could have assisted us much more by guiding and providing us with clear direction and alternative ways to make plans to enable us to finalise new arrangements. This has becone a really horrifying experience.
Thank you for reaching out to us via HelloPeter.
I do apologise that your flight refunds have been such a lengthy process with a lot of uncer*****y. At this stage, we unfortunately still don't have clarity on what SAA's plans are for flights cancelled due to COVID-19. Once SAA comes out of business rescue, we will be able to give you some more options.
I see your agent has also been in touch with you recently, to advise the same, as well as offer a refund for the one flight booked through Kulula.
I have asked your agent to also give you a call during the day to discuss the current status of your flights and what we can do at this stage.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
I do apologise that your flight refunds have been such a lengthy process with a lot of uncer*****y. At this stage, we unfortunately still don't have clarity on what SAA's plans are for flights cancelled due to COVID-19. Once SAA comes out of business rescue, we will be able to give you some more options.
I see your agent has also been in touch with you recently, to advise the same, as well as offer a refund for the one flight booked through Kulula.
I have asked your agent to also give you a call during the day to discuss the current status of your flights and what we can do at this stage.
Kind Regards
Jurgens