MK
MARC K
1 reviews | Active since Nov 2010
12 May 2024, 07:40
Would not change dates due to illness
If I could rate 0 stars I would, Fell ill on the morning we were supposed to leave for our Mothers day weekend away trip I planned for my Wife and her sister. My wife tried phoning and moving the booking to another weekend,but Lekkeslaap were not interested,basically saying sorry for you we have your money and read the terms and conditions. Phoning the accommodation directly to try and resolve the matter they were far more sympathetic but said unfortunately because we had booked through lekkerslaap they could not move our dates for us. Next time I will book directly through the accommodation like I should have and not waste my money on booking sites like Lekkerslaap
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Replies (2)
Lekkeslaap.co.za's replyOfficial
12 May 2024, 12:05Dear Marc,
Thank you for reaching out to us. We are sorry to hear about your experience.
We have a Sleep Easy policy that covers certain instances when having to cancel unexpectedly. These reasons are stated on the quote that was accepted. If your booking was confirmed with the host directly, it would have been the same outcome.
We do, however, want our guests to have a good experience. One of our friendly agents wil make contact with you shortly to try and resolve the situation.
Kind regards,Johané
Thank you for reaching out to us. We are sorry to hear about your experience.
We have a Sleep Easy policy that covers certain instances when having to cancel unexpectedly. These reasons are stated on the quote that was accepted. If your booking was confirmed with the host directly, it would have been the same outcome.
We do, however, want our guests to have a good experience. One of our friendly agents wil make contact with you shortly to try and resolve the situation.
Kind regards,Johané
Lekkeslaap.co.za's reply12 May 2024, 12:05
Official
Dear Marc,
Thank you for reaching out to us. We are sorry to hear about your experience.
We have a Sleep Easy policy that covers certain instances when having to cancel unexpectedly. These reasons are stated on the quote that was accepted. If your booking was confirmed with the host directly, it would have been the same outcome.
We do, however, want our guests to have a good experience. One of our friendly agents wil make contact with you shortly to try and resolve the situation.
Kind regards,Johané
Thank you for reaching out to us. We are sorry to hear about your experience.
We have a Sleep Easy policy that covers certain instances when having to cancel unexpectedly. These reasons are stated on the quote that was accepted. If your booking was confirmed with the host directly, it would have been the same outcome.
We do, however, want our guests to have a good experience. One of our friendly agents wil make contact with you shortly to try and resolve the situation.
Kind regards,Johané
MK
MARC K's updateReviewer Update
12 May 2024, 13:20An agent from Lekkeslaap phoned and discussed the issue with my wife to understand what had transpired and the reasons for us not be able to make our trip.
We have now received a full refund in the form of a voucher and will be planning our next trip shortly
Thank you lekkeslaap for sorting this out for us
We have now received a full refund in the form of a voucher and will be planning our next trip shortly
Thank you lekkeslaap for sorting this out for us
MK
MARC K's update12 May 2024, 13:20
Reviewer Update
An agent from Lekkeslaap phoned and discussed the issue with my wife to understand what had transpired and the reasons for us not be able to make our trip.
We have now received a full refund in the form of a voucher and will be planning our next trip shortly
Thank you lekkeslaap for sorting this out for us
We have now received a full refund in the form of a voucher and will be planning our next trip shortly
Thank you lekkeslaap for sorting this out for us