1 reviews | Active since Apr 2017
Worst service ever!
<p>Booked accommodation and paid deposit on 12-04-2017. On 19-04-2017 at 15:50 I recieved an email that stated that there is a mistake and I cannot be accommodated at the guesthouse anymore. Starting at 08:30 on 20-04-2017 I have tried to resolved the matter. After a day of emails, and looking for new accommodation, I recieved an email to state that the matter has been resolved and that I will now be accommodated at another guesthouse with no extra costs (I have emails to prove this!). On Friday 21-04-2017 I send an email to LekkeSlaap to ask for confirmation from the new guest house that shows that the deposit has been made and that the booking is now in order. Only to recieve an email that state that their is no accommodation available. So ... I have no accommodation, no money (who knows where my deposit is) and the consultant is not available today. The accommodation is for next week 28-04-2017 - must be close to the TicketPro Dome. Thank you LekkeSlaap for wasting nearly 4 hours of my working time - empty promises!</p>
Good day Luzaan,
Thank you for making contact via HelloPeter. I apologise if there might have been some miscommunication or misunderstanding. Unfortunately your first booking was a double booking and we sincerely apologize for that. We have since arranged alternative accommodation and confirmed it with the establishment, you should have received this confirmation already.
Unfortunately your personal agent is not in today, however another friendly agent will be handling the matter to ensure that everything runs smoothly.
The agent will phone you to reaffirm that the alternative accommodation has been booked and there won't be any problems.
Lekke groete
Jurgens Liebenberg
LekkeSlaap.co.za
Good day Luzaan,
Thank you for making contact via HelloPeter. I apologise if there might have been some miscommunication or misunderstanding. Unfortunately your first booking was a double booking and we sincerely apologize for that. We have since arranged alternative accommodation and confirmed it with the establishment, you should have received this confirmation already.
Unfortunately your personal agent is not in today, however another friendly agent will be handling the matter to ensure that everything runs smoothly.
The agent will phone you to reaffirm that the alternative accommodation has been booked and there won't be any problems.
Lekke groete
Jurgens Liebenberg
LekkeSlaap.co.za