1 reviews | Active since Jan 2016
worst accomodation service ever
So i have book online a place in Rustenburg that showed R10 per day. I did the payment and so Lekker slaap called me to tell me there was a mistake with the price. And i feel its been apaid abd the price you see is the price you get rite? CPA law? Thet told me okey they will get back to me. So they did just to tell me there are no place availble on my days. I went online and saw everything was all of a suden fully booked. So the next day i went online just to see and then there was sudenly place availble with per nitght rate 1050. So Lekker slaap laid to me.
I dont want my money back i want my accomodation that i paid for. This was not mu fault . I feel Lekker Slaap must pich up and pay.
I aksed Claudette for her managers nr and se dont want to give ot to me just want to pay me back.
No way to treat customers.
Thank you for reaching out to us via HelloPeter.
We see that the owner made a mistake with their pricing and unfortunitly put in R10.00 instead of R1050.00, the owner then unfortunately declined the quotation before it was confirm. This is still completely within their right to do. If the booking had been confirmed, then the rate would have been locked in and the owner would have been obligated to honour the rate.
We will be in touch with you shortly to discuss possible alternatives.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
We see that the owner made a mistake with their pricing and unfortunitly put in R10.00 instead of R1050.00, the owner then unfortunately declined the quotation before it was confirm. This is still completely within their right to do. If the booking had been confirmed, then the rate would have been locked in and the owner would have been obligated to honour the rate.
We will be in touch with you shortly to discuss possible alternatives.
Kind Regards
Jurgens