1 reviews | Active since May 2023
Won't correct wrong information in hosts' rebuttal to guest's negative review
Be very careful when using this service. (1) If you have any problem with the host, it is your issue to sort out with the host. Your agreement is with the host; Lekkeslaap merely facilitates it. This is stated in their Terms and Conditions. Any compensation for any issues, you have to get it from the host. Lekkeslaap wil try to help you, but in the end it is up to the host to decide whether to compensate you in any way for any inconvenience you may have experienced during yout stay! (2) Now the actual issue: Lekkeslaap did not correct a hosts' refute against a negative review, even after receiving photo and video evidence, proving the problem on the hosts side. The host writes incorrect information in the rebuttal, however Lekkeslaap won't correct it despite receiving proof. The same goes for my own review: not editable in order to add detail for clarity after the hosts' response, despite requesting this capability. As guest, having to post under my true name, it looks like I provided false information, with my review and host's response as they stand. This makes me as guest, look bad, instead of the host.
Kind Regards,
Johané
Kind Regards,
Johané
