CM
Charl M

1 reviews | Active since May 2023

30 May 2023, 10:00

Won't correct wrong information in hosts' rebuttal to guest's negative review

Be very careful when using this service. (1) If you have any problem with the host, it is your issue to sort out with the host. Your agreement is with the host; Lekkeslaap merely facilitates it. This is stated in their Terms and Conditions. Any compensation for any issues, you have to get it from the host. Lekkeslaap wil try to help you, but in the end it is up to the host to decide whether to compensate you in any way for any inconvenience you may have experienced during yout stay! (2) Now the actual issue: Lekkeslaap did not correct a hosts' refute against a negative review, even after receiving photo and video evidence, proving the problem on the hosts side. The host writes incorrect information in the rebuttal, however Lekkeslaap won't correct it despite receiving proof. The same goes for my own review: not editable in order to add detail for clarity after the hosts' response, despite requesting this capability. As guest, having to post under my true name, it looks like I provided false information, with my review and host's response as they stand. This makes me as guest, look bad, instead of the host.

0
Replies (2)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply30 May 2023, 10:43
Official
 Dear Charl,

Thank you for reaching out to us. You are correct; we are a booking platform that facilitates bookings, but our main priority is always to deliver the best customer service and ensure you are happy with your stay. We are terribly sorry that this was not your experience, and we want to try to remedy the situation.

I have tried calling you on the number provided but am unable to reach you at the moment. I have also reached out via email and will await your feedback. 

Kind Regards, 
Johané
CM
Charl M's update30 May 2023, 11:01
Reviewer Update
Thank you Johané, I have received your e-mail. The problem has been remedied and the issue has been resolved.