ND
Naomi D
1 reviews | Active since Mar 2022
23 Mar 2022, 17:58
Unprofessional behaviour
My friends and I had planned to go away for the weekend. Unfortunately we canceled it just after paying the booking. Lekkeslaap was willing to give a voucher. But when we asked for the money back. They started ignoring our calls and emails. We know this because every time we call them from a different number they pick up. This has been going on for more than a month. We are very unhappy and will not be using the website.
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Replies (1)
Lekkeslaap.co.za's replyOfficial
28 Mar 2022, 07:56Hi Naomi
Thank you for reaching out to us.
I'm unsure how the misunderstanding with the voucher came to be. We cancelled the voucher as soon as we received the request and requested that our accounts department do a refund instead. We apologise that the refund wasn't as quick as expected; however, the refund has been processed, and the funds should have cleared into the person who made the bookings account already. One of our team leaders tried to reach out to the person who booked on Friday to explain the situation and apologise for the refund delay.
Kind Regards
Jurgens
Thank you for reaching out to us.
I'm unsure how the misunderstanding with the voucher came to be. We cancelled the voucher as soon as we received the request and requested that our accounts department do a refund instead. We apologise that the refund wasn't as quick as expected; however, the refund has been processed, and the funds should have cleared into the person who made the bookings account already. One of our team leaders tried to reach out to the person who booked on Friday to explain the situation and apologise for the refund delay.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply28 Mar 2022, 07:56
Official
Hi Naomi
Thank you for reaching out to us.
I'm unsure how the misunderstanding with the voucher came to be. We cancelled the voucher as soon as we received the request and requested that our accounts department do a refund instead. We apologise that the refund wasn't as quick as expected; however, the refund has been processed, and the funds should have cleared into the person who made the bookings account already. One of our team leaders tried to reach out to the person who booked on Friday to explain the situation and apologise for the refund delay.
Kind Regards
Jurgens
Thank you for reaching out to us.
I'm unsure how the misunderstanding with the voucher came to be. We cancelled the voucher as soon as we received the request and requested that our accounts department do a refund instead. We apologise that the refund wasn't as quick as expected; however, the refund has been processed, and the funds should have cleared into the person who made the bookings account already. One of our team leaders tried to reach out to the person who booked on Friday to explain the situation and apologise for the refund delay.
Kind Regards
Jurgens