RL
Roehan L
1 reviews | Active since Dec 2019
21 Jan 2024, 14:38
unhelpful and unfair treating of businesses and owners
lekkerslaap is one of the worst places i have been in my life i had a guest complain after the guest damaged bedding in my property and say really unfair and untrue things after learning that thay had to pay for damages.lekkerslaap refuses to retract the review but refuses to approve my response i will def not use this platform ever as thay dont care to be fair and true. consultants are rude and unhelpful
Helpful (0)
Replies (2)0
Replies (2)
Lekkeslaap.co.za's replyOfficial
22 Jan 2024, 12:00Dear Roehan,
Thank you for reaching out. We have been in contact with you regarding the review and our team leader has provided you feedback accordingly.
Kind Regards,
Johané
Thank you for reaching out. We have been in contact with you regarding the review and our team leader has provided you feedback accordingly.
Kind Regards,
Johané
Lekkeslaap.co.za's reply22 Jan 2024, 12:00
Official
Dear Roehan,
Thank you for reaching out. We have been in contact with you regarding the review and our team leader has provided you feedback accordingly.
Kind Regards,
Johané
Thank you for reaching out. We have been in contact with you regarding the review and our team leader has provided you feedback accordingly.
Kind Regards,
Johané
RL
Roehan L's updateReviewer Update
22 Jan 2024, 15:43so you day that you helped me....
let sketch the senario....
i as a business rent out my apartment.
i had guests book in from the 23rd dec to 6 jan 2023 to 2024
i made arrangements with the guests to go and change the bedding every 3rd day.
at the last 4 days of the stay my drycleaners informed me of bedding not getting clean. so i asked lekkerslaap what to do after that the consultant told me it is my problem to sort but she will also send an email.
after a big fight the guests paid for bedding and i know thay will give a bad review as thay swore at me ext.
i let lekkerslaap know of my concerns and was told that it would not happen as thay go and look at reviews and if there is unjust it will jot be posted.
after 2 weeks i got a horrible review of guest insinuating that i go in to apartment and take fotos when the guests are not there i contacted lekkerslaap and the manager informed me after numerous evidence sent from my side that thay will not remove the review as it is the guests right to right the review.
as sed here that i have been contacted i will not recommend having your listing here as this platform only protects the guest and not the listing in regards to complaints.
thay will try and force you to right a response to a slandering review with no just or evidence and make like you as the business is in the wrong.
horrible platform and def no service when it comes to owners of a property
if anny more info needed i will send on every correspondence between me and guest as well as me and lekkerslaap.
please be careful where you list your property as thy only care for guest and not your well being or damages to your property or name ...
this response from this lady is also null and void as she did not at all in anny condition help as a listed property only tried to make me leve a revised comment on my reply to the review as myne is not good
good day..
let sketch the senario....
i as a business rent out my apartment.
i had guests book in from the 23rd dec to 6 jan 2023 to 2024
i made arrangements with the guests to go and change the bedding every 3rd day.
at the last 4 days of the stay my drycleaners informed me of bedding not getting clean. so i asked lekkerslaap what to do after that the consultant told me it is my problem to sort but she will also send an email.
after a big fight the guests paid for bedding and i know thay will give a bad review as thay swore at me ext.
i let lekkerslaap know of my concerns and was told that it would not happen as thay go and look at reviews and if there is unjust it will jot be posted.
after 2 weeks i got a horrible review of guest insinuating that i go in to apartment and take fotos when the guests are not there i contacted lekkerslaap and the manager informed me after numerous evidence sent from my side that thay will not remove the review as it is the guests right to right the review.
as sed here that i have been contacted i will not recommend having your listing here as this platform only protects the guest and not the listing in regards to complaints.
thay will try and force you to right a response to a slandering review with no just or evidence and make like you as the business is in the wrong.
horrible platform and def no service when it comes to owners of a property
if anny more info needed i will send on every correspondence between me and guest as well as me and lekkerslaap.
please be careful where you list your property as thy only care for guest and not your well being or damages to your property or name ...
this response from this lady is also null and void as she did not at all in anny condition help as a listed property only tried to make me leve a revised comment on my reply to the review as myne is not good
good day..
not sure what more you would like to hear from me......
i feel that all ingo has been provided in accordance with this guests review with is untrue and unjust.
the guest is insinuating that i went in to my apartment when thay where not there and took fotos of all and left all untill a few days before check out and then complained about the bedding witch is untrue.
i have sent all correspondence between me and guests witch show that i fid arrange a time and day to come and change bedding to insure no such problems occured.the guest chose not to be present at the time.so that is a blatant lie and not true.
the guest was not let know of problem with bedding as there was none untill about 4 days before check out when i went to pick up my bidding to go and change the drycleaners let me know that marks will not come out. i contacted Lekkerslaap as i was changing bedding before talking to guests to hear how i should proceed.guests was let know that bedding was in a state that can not be rectified and needs to be replaced.guests agreed to replacing and i went and got new bedding.guest informed me to please not come back to change again as thay will be taking the bedding replaced as thay paid for it. i left it there. the guest is unfair and unjust in their review as everything that se is insinuating is not true.
i fid take pictures of mess in bedrooms on day 1. 3 and 4 of cool drinks and sweets ext in rooms as i wanted to be safe in saying that house roles of not eating and drinking in my rooms is strictly prohibited as stated in house roles and stuck on fours as well as being told numerous times.
i feel that this matre is not being handled in the right way as i have been sending talking and providing numerous amounts of evidence and everything to prove that this guest is unfair and i feel taht lekkerslaap refuses to take everything in account and simply remove the guests review as unjust and in sted stands up against me as an property and business. as told on sunday that is is her right to say untrue things i feel it is my right as a business to provide evidence and clearance on subject and also have a right to get the slandering removed. if lekkerslaap is unable to see reason and evidence i would like to cancel my property from the books and take the matre as far as i can.......this will also be app**** to the response on helicopter as evidence of the restraint from lekkerslaap side to provide adequate resolve in matre
if the manager can kindly give me a call in response i would greatly appreciate.
Kind Regards
Roehan Louw
owner of 13@ Santos mosselbay
this is my response to the so called help you get from lekkerslaap
this is my response to the so called help you get from lekkerslaap
RL
Roehan L's update22 Jan 2024, 15:43
Reviewer Update
so you day that you helped me....
let sketch the senario....
i as a business rent out my apartment.
i had guests book in from the 23rd dec to 6 jan 2023 to 2024
i made arrangements with the guests to go and change the bedding every 3rd day.
at the last 4 days of the stay my drycleaners informed me of bedding not getting clean. so i asked lekkerslaap what to do after that the consultant told me it is my problem to sort but she will also send an email.
after a big fight the guests paid for bedding and i know thay will give a bad review as thay swore at me ext.
i let lekkerslaap know of my concerns and was told that it would not happen as thay go and look at reviews and if there is unjust it will jot be posted.
after 2 weeks i got a horrible review of guest insinuating that i go in to apartment and take fotos when the guests are not there i contacted lekkerslaap and the manager informed me after numerous evidence sent from my side that thay will not remove the review as it is the guests right to right the review.
as sed here that i have been contacted i will not recommend having your listing here as this platform only protects the guest and not the listing in regards to complaints.
thay will try and force you to right a response to a slandering review with no just or evidence and make like you as the business is in the wrong.
horrible platform and def no service when it comes to owners of a property
if anny more info needed i will send on every correspondence between me and guest as well as me and lekkerslaap.
please be careful where you list your property as thy only care for guest and not your well being or damages to your property or name ...
this response from this lady is also null and void as she did not at all in anny condition help as a listed property only tried to make me leve a revised comment on my reply to the review as myne is not good
good day..
let sketch the senario....
i as a business rent out my apartment.
i had guests book in from the 23rd dec to 6 jan 2023 to 2024
i made arrangements with the guests to go and change the bedding every 3rd day.
at the last 4 days of the stay my drycleaners informed me of bedding not getting clean. so i asked lekkerslaap what to do after that the consultant told me it is my problem to sort but she will also send an email.
after a big fight the guests paid for bedding and i know thay will give a bad review as thay swore at me ext.
i let lekkerslaap know of my concerns and was told that it would not happen as thay go and look at reviews and if there is unjust it will jot be posted.
after 2 weeks i got a horrible review of guest insinuating that i go in to apartment and take fotos when the guests are not there i contacted lekkerslaap and the manager informed me after numerous evidence sent from my side that thay will not remove the review as it is the guests right to right the review.
as sed here that i have been contacted i will not recommend having your listing here as this platform only protects the guest and not the listing in regards to complaints.
thay will try and force you to right a response to a slandering review with no just or evidence and make like you as the business is in the wrong.
horrible platform and def no service when it comes to owners of a property
if anny more info needed i will send on every correspondence between me and guest as well as me and lekkerslaap.
please be careful where you list your property as thy only care for guest and not your well being or damages to your property or name ...
this response from this lady is also null and void as she did not at all in anny condition help as a listed property only tried to make me leve a revised comment on my reply to the review as myne is not good
good day..
not sure what more you would like to hear from me......
i feel that all ingo has been provided in accordance with this guests review with is untrue and unjust.
the guest is insinuating that i went in to my apartment when thay where not there and took fotos of all and left all untill a few days before check out and then complained about the bedding witch is untrue.
i have sent all correspondence between me and guests witch show that i fid arrange a time and day to come and change bedding to insure no such problems occured.the guest chose not to be present at the time.so that is a blatant lie and not true.
the guest was not let know of problem with bedding as there was none untill about 4 days before check out when i went to pick up my bidding to go and change the drycleaners let me know that marks will not come out. i contacted Lekkerslaap as i was changing bedding before talking to guests to hear how i should proceed.guests was let know that bedding was in a state that can not be rectified and needs to be replaced.guests agreed to replacing and i went and got new bedding.guest informed me to please not come back to change again as thay will be taking the bedding replaced as thay paid for it. i left it there. the guest is unfair and unjust in their review as everything that se is insinuating is not true.
i fid take pictures of mess in bedrooms on day 1. 3 and 4 of cool drinks and sweets ext in rooms as i wanted to be safe in saying that house roles of not eating and drinking in my rooms is strictly prohibited as stated in house roles and stuck on fours as well as being told numerous times.
i feel that this matre is not being handled in the right way as i have been sending talking and providing numerous amounts of evidence and everything to prove that this guest is unfair and i feel taht lekkerslaap refuses to take everything in account and simply remove the guests review as unjust and in sted stands up against me as an property and business. as told on sunday that is is her right to say untrue things i feel it is my right as a business to provide evidence and clearance on subject and also have a right to get the slandering removed. if lekkerslaap is unable to see reason and evidence i would like to cancel my property from the books and take the matre as far as i can.......this will also be app**** to the response on helicopter as evidence of the restraint from lekkerslaap side to provide adequate resolve in matre
if the manager can kindly give me a call in response i would greatly appreciate.
Kind Regards
Roehan Louw
owner of 13@ Santos mosselbay
this is my response to the so called help you get from lekkerslaap
this is my response to the so called help you get from lekkerslaap