Unacceptable accommodation

I wish to formally lodge a complaint regarding my recent booking through Lekkeslaap for Hillcrest Drive Unit 2, Bluewater Bay, Port Elizabeth. My family and I booked the accommodation for one night, but the condition of the unit fell far below the standard that was advertised and expected. We travelled a long distance and arrived late, initially overlooking a strong moldy odor on arrival. However, upon returning later that evening, it became clear that the unit was in an unacceptable state: The oven was so dirty that we could not use it to heat our food. The cutlery, pots, and kitchen utensils were in poor condition and unsuitable for use. Several items in the unit were broken (photos of which have been sent to Lekkeslaap). There was no TV remote, and although the listing advertised DSTV, we could not access it. The bed was in such poor condition that even the slightest movement caused disruptive noise, and the mattresses were badly worn. The overall experience was extremely disappointing and turned what should have been a pleasant family trip into an embarrassment. The condition of this unit is more consistent with low-budget, long-term laborer accommodation and should not be marketed as a holiday rental on Lekkeslaap. Lekkeslaap need to investigate this property listing to prevent other customers from having a similar experience. If this matter is not addressed satisfactorily, I will consider escalating the complaint further, including reporting it to ASATA.