AL
Alida L

1 reviews | Active since Sept 2018

12 May 2025, 14:42

Totally disgusted in the way the host and Lekeslaap treats clients

I booked a house for 2 people for easter weekend I waled a 337 km Lighthouse pilgrimage route from Mossel bay to Cape Augalhus. My daughter fetched me at Augalhus the Friday afternoon when we finished the route We went to the house we booked called Genade van bo After supper we wanted to use the dishwasher. The water kept om running in although we switched the machine off as we have a lot of respect for other peoples belongings and we were afraid that the cupboards could be damaged by the machine leaking. We used all the towels to dry the floors. I did let the owner Natasha know. My message was read but no reply. The internet was not good at all. We would wait for it to upload 4 to 6 times in an hour. The toilet was leaking. The bedding in the main bedroom was not fresh. The pillowcases of the previous guests was still on the pillows. The clean pillowcases matching the duvet was on the bed. The drawer in the kitchen under the zinc was not closing. Making it very uncomfortable to do the dishes seeing that the dishwasher did not work. The washing pegs was black with mold. The plastic in the lid of the plunger came loose. Making it impossible to pour coffee in your mug. The security of the house? It is situated next to a field. The fencing at the back on the side of the field was moved out of the track. I did take photos and videos and forward this to the owner and Lekeslaap. She was very apologetic hours later and offered to pay back the money but never did. Thus we ended up staying as I was not sure if she could be trusted. Where would I be able to find another house to stay in over easter Weekend? My review was not placed on the website of Lekeslaap until I enquired about them not being honoust with potential clients wanting to book and then the excuse was that they investigate reviews 2 weeks after the complaint. The owner then has a chance to respond. The owner did offer to pay back the money and that things go wrong sometimes. The money was never paid back. I therefor stayed. I paid R7900 for 2 people for 3 evenings and had to sleep on not clean pillowcases, not having dry towels, slipped on the wet floor of the bathroom as a result of a leaking toilet etc. I am so very happy that everything works at my house!!!!! I was offered a gift voucher by Lekeslaap. I do not even know the value and I am not interested!!! I was not complaining to get a voucher. I was disrespected.

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Replies (1)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply13 May 2025, 10:26
Official
 Dear Alida,

 Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating and disappointing it must have been. 

Thank you for taking our call and for allowing us the opportunity to remedy the situation. We look forward to being of assistance in the future.

Warm regards,
Nicole