They own up to their mistakes.

<p>We booked a holiday rental for our trip to the Western Cape through Lekkeslaap in November 2016. Unfortunately the property details on the website were incorrect and we only found out about this 5 days before departure. Although we initially had some issues with Customer Services when we tried to sort out the mess before going on holiday, I wrote a letter to the booking agent to complain about the problems and Lekkeslaap gave us a full refund for the trip. So even though the initial response did not provide solutions, they did own up to their mistake after our trip. For this reason I will definitely book through them again and make use of their services in the future.</p>