The Worst.

I always use lekkeslaap it has always been quick and easy. But the two times around I book now was the worst the first time I booked I asked for an extentiom that was given to me I paid and after I paid they advised that the property is no longer available. I still then used the app afterwards as I know the service is usually good. But this time around the booking went for the wrong dates and I checked my app thinking it was probably my fault. But the app kept changing the date even if I chose a different property. So I emailed not even 12 hour after paying advising that the booking needs to be cancelled but when I try to cancel it says I'm only due a r300 refund. Bearing in mind I literally just paid. So I don't cancel I email the booking agent who says owner is on Holiday I have to wait till Monday to discuss a refund. The money belongs to me. So I don't get it. Then I go through the booking again. And it advises me that I am entitled to a refund if I cancel before the 26th of October but I only made the booking in November. So tell me the issue is not on their side? But yet I'm stuck waiting for a refund and emails with no reply and no clarity. I just want my money back cause it was definitely not my fault. Screenshots have been provided showing that it's a problem on the lekkeslaap side yet they waiting on the owner as if it's the owners fault. Take responsibility and take care of your customers. I work in customer service and believe me you only servicing yourself and do good up until your receive payment.