LG
Le-Roy Geldenhuys
1 reviews | Active since Sept 2021
08 Sept 2021, 08:18
The Beach House 3B in the Strand
Lekkerslaap.com and The Beaches 3B contacted me today and although i paid for December said they cancel my holiday as they made a double booking...*** .. how doed it take u 5 months to see u made a double booking...Lee Annd from Lekjr Slasp this is pathetic..now theh offer me places double the price...another South African **** up
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Replies (2)0
Replies (2)
Lekkeslaap.co.za's replyOfficial
08 Sept 2021, 09:17Hi Le-Roy
Thank you for reaching out to us on HelloPeter.
We do sincerely apologise for this experience. The owner informed us yesterday that she would not be able to honour your booking. We are in the process of removing their property from our site because of the cancellation, and we are holding the owner liable for additional costs for finding a suitable replacement property. I see your agent has already started looking for alternatives and is sending them through as we receive quotes.
Your agent will be in touch with you throughout the day to discuss the alternative options and ensure that we find something suitable for you and your family.
Kind Regards
Jurgens
Thank you for reaching out to us on HelloPeter.
We do sincerely apologise for this experience. The owner informed us yesterday that she would not be able to honour your booking. We are in the process of removing their property from our site because of the cancellation, and we are holding the owner liable for additional costs for finding a suitable replacement property. I see your agent has already started looking for alternatives and is sending them through as we receive quotes.
Your agent will be in touch with you throughout the day to discuss the alternative options and ensure that we find something suitable for you and your family.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply08 Sept 2021, 09:17
Official
Hi Le-Roy
Thank you for reaching out to us on HelloPeter.
We do sincerely apologise for this experience. The owner informed us yesterday that she would not be able to honour your booking. We are in the process of removing their property from our site because of the cancellation, and we are holding the owner liable for additional costs for finding a suitable replacement property. I see your agent has already started looking for alternatives and is sending them through as we receive quotes.
Your agent will be in touch with you throughout the day to discuss the alternative options and ensure that we find something suitable for you and your family.
Kind Regards
Jurgens
Thank you for reaching out to us on HelloPeter.
We do sincerely apologise for this experience. The owner informed us yesterday that she would not be able to honour your booking. We are in the process of removing their property from our site because of the cancellation, and we are holding the owner liable for additional costs for finding a suitable replacement property. I see your agent has already started looking for alternatives and is sending them through as we receive quotes.
Your agent will be in touch with you throughout the day to discuss the alternative options and ensure that we find something suitable for you and your family.
Kind Regards
Jurgens
Lekkeslaap.co.za's replyOfficial
15 Sept 2021, 08:38Hi Le-Roy,
I'm glad we could help with an alternative in the area. We again apologise for the experience you had with your first booking.
Kind Regards,
LekkeSlaap Team
I'm glad we could help with an alternative in the area. We again apologise for the experience you had with your first booking.
Kind Regards,
LekkeSlaap Team
Lekkeslaap.co.za's reply15 Sept 2021, 08:38
Official
Hi Le-Roy,
I'm glad we could help with an alternative in the area. We again apologise for the experience you had with your first booking.
Kind Regards,
LekkeSlaap Team
I'm glad we could help with an alternative in the area. We again apologise for the experience you had with your first booking.
Kind Regards,
LekkeSlaap Team