1 reviews | Active since May 2023
Terrible! Won’t use again
Will never book with lekkeslaap again! A week before my stay i get told the accommodation was double booked and that i no longer have a booking! 3 months after making the booking and after i had paid the full amount. I was even in contact with the owner of the accommodation to confirm what to bring. A better offer obviously came up there so my stay was cancelled. Then they find me another accommodation but then don’t pay the deposit to secure it so it went to someone else. They were supposed to pay the deposit as they still had my money from the previous accommodation and they were paying the balance for the new accommodation due to the mess up before. I was told they will handle everything on their side but nothing was done. Not to mention it takes hours for the person helping me to respond to any of my emails or calls. Now a week before my stay i have no where to go. Extremely frustrating. Do not recommend!
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience caused by the cancellation and the challenges in securing your new accommodation. This is not the level of service we aim to provide, and we understand how upsetting it must have been to face these issues so close to your planned stay.
We have taken your feedback seriously and will be sure to address this internally. We appreciate your patience and understanding as we worked to source a suitable alternative. Thank you for giving us the opportunity to address the situation. We hope to help you plan many more stays in the future.
Kind regards,
Johané
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience caused by the cancellation and the challenges in securing your new accommodation. This is not the level of service we aim to provide, and we understand how upsetting it must have been to face these issues so close to your planned stay.
We have taken your feedback seriously and will be sure to address this internally. We appreciate your patience and understanding as we worked to source a suitable alternative. Thank you for giving us the opportunity to address the situation. We hope to help you plan many more stays in the future.
Kind regards,
Johané