TERRIBLE SERVICE

i booked my hotel online and it was confirmed. i drove to my destination and on arrival i was informed that they are fully booked. the lodge being the Yacht view lodge in Harties. The manager at the lodge was so arrogant. she was telling me that they did not take my money i must talk to Lekkerslaap. i called Lekkerslaap and i was told to wait whilst they are investigating. i waited for an hour and there was no callback. i called again and somebody else got the phone and promised to call me in 5minutes. she was gone for another hour. i called again and somebody else got the call and she tried to help me by offering me places far away from my destination. i had no option but to cancel the whole booking. the problem is the company did not care about my expense for driving to my destination and just said we will refund you after 10 days. i had to drive at night back home with my sad and frustrated grandchildren. this is really terrible