HS
Henry S
1 reviews | Active since Apr 2015
13 Feb 2025, 11:49
Struggling to get a refund
Same thing as other complaints, booked and paid accommodation in full for 1st week in January, less than a day before check in, we received an email cancelling our booking due to the owner withdrawing the property. I managed to get alternative accommodation but still struggling with my refund. I have given all my refund details via email so refund me!! Dont have time to send a whole lot of documents, you have my details so action my refund ASAP!
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Lekkeslaap.co.za's replyOfficial
13 Feb 2025, 13:08Dear Henry,
Thank you for reaching out. We're truly sorry to hear about your experience and understand how frustrating this must be for you.
Unfortunately, due to changes implemented last year, Namibian refunds must now be processed as international payments, which requires certain documentation to be submitted before we can proceed.
We have tried to contact you to discuss a solution but have been unable to reach you. Please let us know when will be a convenient time so we can reach out to you again.
Kind regards,
Johané
Thank you for reaching out. We're truly sorry to hear about your experience and understand how frustrating this must be for you.
Unfortunately, due to changes implemented last year, Namibian refunds must now be processed as international payments, which requires certain documentation to be submitted before we can proceed.
We have tried to contact you to discuss a solution but have been unable to reach you. Please let us know when will be a convenient time so we can reach out to you again.
Kind regards,
Johané
Lekkeslaap.co.za's reply13 Feb 2025, 13:08
Official
Dear Henry,
Thank you for reaching out. We're truly sorry to hear about your experience and understand how frustrating this must be for you.
Unfortunately, due to changes implemented last year, Namibian refunds must now be processed as international payments, which requires certain documentation to be submitted before we can proceed.
We have tried to contact you to discuss a solution but have been unable to reach you. Please let us know when will be a convenient time so we can reach out to you again.
Kind regards,
Johané
Thank you for reaching out. We're truly sorry to hear about your experience and understand how frustrating this must be for you.
Unfortunately, due to changes implemented last year, Namibian refunds must now be processed as international payments, which requires certain documentation to be submitted before we can proceed.
We have tried to contact you to discuss a solution but have been unable to reach you. Please let us know when will be a convenient time so we can reach out to you again.
Kind regards,
Johané