1 reviews | Active since Apr 2020
Still no refund and one excuse after the next.
Still no refund and yet another month sending e-mails back and forth. Still empty promises, wasting time, eager to take money from clients, but when it comes to payment, it takes months.
I add this on to my previous complaint.
Disappointed in the service received Very disappointed with the service received till now with regards to cancellation.
I am a client of yours for 8 years already and will not be using Lekkeslaap again.
Should the normal Cancellation policy be app**** during this corona virus period?
Unfortunately with the total uncer*****y regarding the covid virus & the fact that we are not able to give a possible future postponement dates because I am 25 weeks pregnant and a high risk to travel, We have no option but to cancel all our bookings for our May accommodation. I am being forced to provide future dates by Liesl Terblanche after trying to cancell since 23 March already (1.5 months before the date of our booking). I do however feel this is totally out of our control and therefore the normal cancellation policy for each establishment should not apply as the country is in a state of emergency.
I believe this to be an out of the ordinary case and therefore the normal cancellation policy should not apply in this case with the virus issue at hand.
R2370 deposit is paid and this money is now needed for necessities as there is no other income at the moment. We will not be able to pay the outstanding balance requested to be paid 2nd of May for a holiday that will not be possible and therefore lose the deposit anyways. I therefore request for a refund.
Thank you for reaching out to us.
I see your booking doesn't qualify for a full refund, as it's still well into the future and currently not affected by the lock-down, we handle these type of cancellations as a normal cancellation, meaning the cancellation policy applies. If we are certain that a guests booking will be affected by the countrywide lock-down, we will offer them a full refund. If you wish to wait and see if your booking will be affected, this is an option that is available. If we can definitely see that your booking will be affected by the lock-down two weeks before arrival, we will offer you a full refund.
Regarding the money owed, I've asked that this refund be made a priority to ensure you receive the funds before the end of the day. If you wish to wait and see if your booking will be affected, please let us know.
Kind Regards
Jurgens
Thank you for reaching out to us.
I see your booking doesn't qualify for a full refund, as it's still well into the future and currently not affected by the lock-down, we handle these type of cancellations as a normal cancellation, meaning the cancellation policy applies. If we are certain that a guests booking will be affected by the countrywide lock-down, we will offer them a full refund. If you wish to wait and see if your booking will be affected, this is an option that is available. If we can definitely see that your booking will be affected by the lock-down two weeks before arrival, we will offer you a full refund.
Regarding the money owed, I've asked that this refund be made a priority to ensure you receive the funds before the end of the day. If you wish to wait and see if your booking will be affected, please let us know.
Kind Regards
Jurgens