WB
Werner B
1 reviews | Active since Jan 2022
04 Mar 2024, 23:33
Small things need to be fixed
Easy to access the website and the website is very useful and i like it because it's Afrikaans, had used Lekker slaap a few times and was happy with everything but now they say places is available and when you want to book it takes 12 ouers to receive a message its not available and i ask for 3 different properties or rooms and at the end for taking days for a answer with all of then not available i booked the last min with booking.com and paid Immediately and that's how it should work. I'll use lekker slaap in the future again but please let we get n quicker answer if it's available. Time is limited especially in unplanned weekends.
Still wishing lekker slaap all the best!
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
05 Mar 2024, 07:55Dear Werner,
Thank you for reaching out to us. I am sorry to hear that your recent encounter using our site was not what you expected. We have an instant booking filter option on our site, which allows you to see real-time availability and book instantly. We offer the enquiry option as we have unique properties that only choose to list with us that don't allow this option, and therefore you need to submit an enquiry and await the host's response for availability. We understand that the wait can become frustrating, especially on a short lead time, so you are welcome to contact one of our friendly agents to assist if you have a specific property in mind and want a quicker response; they are on duty until midnight to assist.
Thank you again for your feedback. I trust that your next experience will be a good one.
Kind Regards,
Johané
Thank you for reaching out to us. I am sorry to hear that your recent encounter using our site was not what you expected. We have an instant booking filter option on our site, which allows you to see real-time availability and book instantly. We offer the enquiry option as we have unique properties that only choose to list with us that don't allow this option, and therefore you need to submit an enquiry and await the host's response for availability. We understand that the wait can become frustrating, especially on a short lead time, so you are welcome to contact one of our friendly agents to assist if you have a specific property in mind and want a quicker response; they are on duty until midnight to assist.
Thank you again for your feedback. I trust that your next experience will be a good one.
Kind Regards,
Johané
Lekkeslaap.co.za's reply05 Mar 2024, 07:55
Official
Dear Werner,
Thank you for reaching out to us. I am sorry to hear that your recent encounter using our site was not what you expected. We have an instant booking filter option on our site, which allows you to see real-time availability and book instantly. We offer the enquiry option as we have unique properties that only choose to list with us that don't allow this option, and therefore you need to submit an enquiry and await the host's response for availability. We understand that the wait can become frustrating, especially on a short lead time, so you are welcome to contact one of our friendly agents to assist if you have a specific property in mind and want a quicker response; they are on duty until midnight to assist.
Thank you again for your feedback. I trust that your next experience will be a good one.
Kind Regards,
Johané
Thank you for reaching out to us. I am sorry to hear that your recent encounter using our site was not what you expected. We have an instant booking filter option on our site, which allows you to see real-time availability and book instantly. We offer the enquiry option as we have unique properties that only choose to list with us that don't allow this option, and therefore you need to submit an enquiry and await the host's response for availability. We understand that the wait can become frustrating, especially on a short lead time, so you are welcome to contact one of our friendly agents to assist if you have a specific property in mind and want a quicker response; they are on duty until midnight to assist.
Thank you again for your feedback. I trust that your next experience will be a good one.
Kind Regards,
Johané