Shocking service

<p>I made a reservation on lekkeslaap in March 2017. I made a online payment. The internet lagged and I got redirected to the reservation page again. The payment went through to lekkeslaap. I repeated the process and the payment was made again. I contacted lekkeslaap to inform them that I made a payment twice and asked for the first payment to be reversed back to me as this was a mistake. Lekkeslaap said I should wait and see if my bank will reverse the payment back to my account which did not happen.<br />After numerous emails and phone calls to lekkeslaap I was told that they couldn't see the payment. I sent them my bank statements and did everything they asked for to proof that the money was indeed in their account. They treated me like I was trying to ***** money from them. After receiving no help from them and being treated like that I contacted my bank to open a dispute. What a surprise!! The money was in their account. <br />After my bank contacted them and told them that the money was in their account the story suddenly changed. They suddenly found the money. This process took 2 months and if I didn't contact my bank I still would be without my money. After all of this they wanted to pay R 250 into my account. I declined this offer because R 250 wouldn't make this experience better. </p>