FvdM
Ferdie van der Merwe
1 reviews | Active since Sept 2016
05 Feb 2021, 12:49
Shocking Lekkeslaap Expreience
Lekkeslaap confirms a booking. Two day slater they phone to say oops, we are sorry, the unit is not available anymore.
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Replies (2)
Lekkeslaap.co.za's replyOfficial
05 Feb 2021, 13:03Hi Ferdie
We do sincerely apologise for this experience. We had a major influx of bookings for the specific property you booked, which resulted in a double booking. We will ensure something like this doesn't happen again in future.
Your agent will also be in touch with further feedback.
Kind Regards
Jurgens
We do sincerely apologise for this experience. We had a major influx of bookings for the specific property you booked, which resulted in a double booking. We will ensure something like this doesn't happen again in future.
Your agent will also be in touch with further feedback.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply05 Feb 2021, 13:03
Official
Hi Ferdie
We do sincerely apologise for this experience. We had a major influx of bookings for the specific property you booked, which resulted in a double booking. We will ensure something like this doesn't happen again in future.
Your agent will also be in touch with further feedback.
Kind Regards
Jurgens
We do sincerely apologise for this experience. We had a major influx of bookings for the specific property you booked, which resulted in a double booking. We will ensure something like this doesn't happen again in future.
Your agent will also be in touch with further feedback.
Kind Regards
Jurgens
FvdM
Ferdie van der Merwe's updateReviewer Update
05 Feb 2021, 13:11Thanks Jurgens.
Regardless, your system sucks. Surely, you should hold a reservation and when paid, the booking cannot be reversed? Why then send a confirmation of booking if the booking was NOT confirmed? Furthermore, the contact details of the unit booked in question were incorrect.
Regardless, your system sucks. Surely, you should hold a reservation and when paid, the booking cannot be reversed? Why then send a confirmation of booking if the booking was NOT confirmed? Furthermore, the contact details of the unit booked in question were incorrect.
FvdM
Ferdie van der Merwe's update05 Feb 2021, 13:11
Reviewer Update
Thanks Jurgens.
Regardless, your system sucks. Surely, you should hold a reservation and when paid, the booking cannot be reversed? Why then send a confirmation of booking if the booking was NOT confirmed? Furthermore, the contact details of the unit booked in question were incorrect.
Regardless, your system sucks. Surely, you should hold a reservation and when paid, the booking cannot be reversed? Why then send a confirmation of booking if the booking was NOT confirmed? Furthermore, the contact details of the unit booked in question were incorrect.