1 reviews | Active since Mar 2015
Serenity Cottage Scottburgh KLUGSPUL/******
<p>I am so upset! When I requested the booking for Serenity via Lekkeslaap, the price was 525 per day. I actually looked at their rates tab and still the prices did not change to high low etc season. It stayed the same on the website. I got a reply from Lekkeslaap saying there is a 5% discount on this booking and all I need to do was pay the deposit before 12 on Monday 16 Jan. I was so glad because this is not a holiday a divorced mother of 3 plan every year. I even got a reply from Loraine saying she's looking forward to receiving us. Then this morning I had to pay a deposit of 1384.89 which I did. When I looked again at the cottage to show a friend the price was different. I looked at my reservation tab and it now worked out to R8099.00. Should Lekkeslaap not update their website before something like this happen? All I now want is my deposit back in my bank. Serenity cottage is not even near the beach. You have to drive. ****** hell!</p>
Hello Amanda,
Thank you for making contact via HelloPeter.
We sincerely apologise for the experience you had with the rates being higher than the ones you saw on our site. Establishments are responsible to keep their rates up to date and we apologise if this was not done in a timely manner. I have gone over the listing again now and it seems that everything is reflecting correctly. The owner of the establishment might have realized their rates where incorrect upon responding to your quote and then took the time to update them. We can definitely refund you the deposit paid or try and find a suitable alternative, your agent will be in touch with you to make the necessary arrangements.
We will be more than happy to try and find something within your budget and suited to your needs.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
Hello Amanda,
Thank you for making contact via HelloPeter.
We sincerely apologise for the experience you had with the rates being higher than the ones you saw on our site. Establishments are responsible to keep their rates up to date and we apologise if this was not done in a timely manner. I have gone over the listing again now and it seems that everything is reflecting correctly. The owner of the establishment might have realized their rates where incorrect upon responding to your quote and then took the time to update them. We can definitely refund you the deposit paid or try and find a suitable alternative, your agent will be in touch with you to make the necessary arrangements.
We will be more than happy to try and find something within your budget and suited to your needs.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za