1 reviews | Active since Jun 2021
Sea Cottage Un-Accommodating
We booked a weekend away for the 16 to 18 of July, but accidentally booked the wrong dates (18 to 20 July). We did not receive any contact detail about our booking; no emails, no messages. Just a text message an hour before we had to check-in that we had to book in. By this time, we only found that our booking was accidentally made a month earlier and not a month later, so we did not have enough time to contact earlier and change.
Since then, I have phoned the owner, Jenni, who was nothing but rude and made me understand how unimportant it is to give good customer service. Our agent has been slow and takes a week to respond to e-mails or even help and when she did send a mail, sent the wrong details to me (wrong accommodation, wrong province, wrong reference number).
Thank you for reaching out to us.
To confirm, we sent an enquiry, quote and booking confirmation email to confirm all the information, such as stay dates and all other relevant information. We also received delivery reports for these emails, and they were sent to the person who originally made the booking and not to your email address.
The owner has also declined any refund, unfortunately.
Kind Regards
Jurgens
Thank you for reaching out to us.
To confirm, we sent an enquiry, quote and booking confirmation email to confirm all the information, such as stay dates and all other relevant information. We also received delivery reports for these emails, and they were sent to the person who originally made the booking and not to your email address.
The owner has also declined any refund, unfortunately.
Kind Regards
Jurgens
Thank you for the response.
For the person who booked to confirm and pay for their booking, they would have had to have accessed the quotation page to accept it online. This online quote would have shown the booking dates before payment is made, and a booking confirmation was sent with the correct booking dates on the email. We can also see from the logs in our system that the person booking accessed the quote and viewed the quotation page at these times 07 Jun 2021 @ 11:28 and 08 Jun 2021 @ 08:39
Unfortunately, the cancellation falls within the owner's cancellation policy which states a 0% refund if cancelled.
We've also tried to negotiate with the owner to see if they are willing to refund any % of your booking, but unfortunately, the owner has declined this as they would have a financial loss due to the mistake.
Thank you for the response.
For the person who booked to confirm and pay for their booking, they would have had to have accessed the quotation page to accept it online. This online quote would have shown the booking dates before payment is made, and a booking confirmation was sent with the correct booking dates on the email. We can also see from the logs in our system that the person booking accessed the quote and viewed the quotation page at these times 07 Jun 2021 @ 11:28 and 08 Jun 2021 @ 08:39
Unfortunately, the cancellation falls within the owner's cancellation policy which states a 0% refund if cancelled.
We've also tried to negotiate with the owner to see if they are willing to refund any % of your booking, but unfortunately, the owner has declined this as they would have a financial loss due to the mistake.