RM
ROSE M
1 reviews | Active since Mar 2022
26 Mar 2022, 08:26
****MED BY LEKKERSLAAP
I am a seasoned traveller and this is the worst experience ever. After paying for BG09 Sea Spray in Blouberg, I noticed that the contact number was 13 digits for Anne Van Pletsen. Called Lekkerslaap and given 2 more non-existing numbers. Called Lekkerslaap again and Tyrone Swartz Lekkersleep sent her an email to contact me...NOTHING. Tyrone said this is the best they can do:( So hear I am about to board a plane with a mum on a wheelchair to board a plane to Cape Town not knowing where we will sleep, R10 000 poorer and totally ****med. This is grossly unfair. Rose
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Lekkeslaap.co.za's replyOfficial
28 Mar 2022, 08:09Hi Rose
Thank you for reaching out to us.
We apologise that you had to go through this experience just before getting on a plane. I see the owner did respond to our email confirming her husband was in the ICU, and she couldn't answer her phone, unfortunately. As your check-in date was only the next day, the agent would have given the owner some time to respond before we started looking for alternative options. We will never leave you without accommodation, and your funds will always be safe when booking via our company.
We trust you are currently checked in to your holiday destination and enjoying the view :)
Kind Regards
Jurgens
Thank you for reaching out to us.
We apologise that you had to go through this experience just before getting on a plane. I see the owner did respond to our email confirming her husband was in the ICU, and she couldn't answer her phone, unfortunately. As your check-in date was only the next day, the agent would have given the owner some time to respond before we started looking for alternative options. We will never leave you without accommodation, and your funds will always be safe when booking via our company.
We trust you are currently checked in to your holiday destination and enjoying the view :)
Kind Regards
Jurgens
Lekkeslaap.co.za's reply28 Mar 2022, 08:09
Official
Hi Rose
Thank you for reaching out to us.
We apologise that you had to go through this experience just before getting on a plane. I see the owner did respond to our email confirming her husband was in the ICU, and she couldn't answer her phone, unfortunately. As your check-in date was only the next day, the agent would have given the owner some time to respond before we started looking for alternative options. We will never leave you without accommodation, and your funds will always be safe when booking via our company.
We trust you are currently checked in to your holiday destination and enjoying the view :)
Kind Regards
Jurgens
Thank you for reaching out to us.
We apologise that you had to go through this experience just before getting on a plane. I see the owner did respond to our email confirming her husband was in the ICU, and she couldn't answer her phone, unfortunately. As your check-in date was only the next day, the agent would have given the owner some time to respond before we started looking for alternative options. We will never leave you without accommodation, and your funds will always be safe when booking via our company.
We trust you are currently checked in to your holiday destination and enjoying the view :)
Kind Regards
Jurgens