WvdM
Wena van der Merwe
1 reviews | Active since Feb 2010
06 Sept 2021, 18:22
Ruby Rose Guest House Riebeeck-Wes - Lekkeslaap
I have booked, I have proven that I had covid, Ruby Rose Guesthouse don't want to refund me. Make sure you are sure you want to book with them !!!!!!!!!!!!!!!!!!!! Lekkeslaap has absolutely none client service. They are just in it for the money !!!
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Lekkeslaap.co.za's replyOfficial
07 Sept 2021, 08:11Hi Wena
Thank you for reaching out to us.
Unfortunately, you requested that your booking dates be amended to a future stay before sending us your covid results. This, in turn, meant that the owners moved your booking to the new dates as telephonically discussed with your agent. The new stay dates are outside the 10 day isolation period meaning the owner's cancellation policy takes effect.
We will always refund clients if they provide a positive covid test regardless of the cancellation policy. If no covid test results can be provided, we will try our best to negotiate with the owners to possibly provide a full or partial refund or postpone the booking to a future date.
Your agent will be in touch with you during the day to see how we can help.
Kind Regards
Jurgens
Thank you for reaching out to us.
Unfortunately, you requested that your booking dates be amended to a future stay before sending us your covid results. This, in turn, meant that the owners moved your booking to the new dates as telephonically discussed with your agent. The new stay dates are outside the 10 day isolation period meaning the owner's cancellation policy takes effect.
We will always refund clients if they provide a positive covid test regardless of the cancellation policy. If no covid test results can be provided, we will try our best to negotiate with the owners to possibly provide a full or partial refund or postpone the booking to a future date.
Your agent will be in touch with you during the day to see how we can help.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply07 Sept 2021, 08:11
Official
Hi Wena
Thank you for reaching out to us.
Unfortunately, you requested that your booking dates be amended to a future stay before sending us your covid results. This, in turn, meant that the owners moved your booking to the new dates as telephonically discussed with your agent. The new stay dates are outside the 10 day isolation period meaning the owner's cancellation policy takes effect.
We will always refund clients if they provide a positive covid test regardless of the cancellation policy. If no covid test results can be provided, we will try our best to negotiate with the owners to possibly provide a full or partial refund or postpone the booking to a future date.
Your agent will be in touch with you during the day to see how we can help.
Kind Regards
Jurgens
Thank you for reaching out to us.
Unfortunately, you requested that your booking dates be amended to a future stay before sending us your covid results. This, in turn, meant that the owners moved your booking to the new dates as telephonically discussed with your agent. The new stay dates are outside the 10 day isolation period meaning the owner's cancellation policy takes effect.
We will always refund clients if they provide a positive covid test regardless of the cancellation policy. If no covid test results can be provided, we will try our best to negotiate with the owners to possibly provide a full or partial refund or postpone the booking to a future date.
Your agent will be in touch with you during the day to see how we can help.
Kind Regards
Jurgens