Resolving a credit issue is difficult
<p>We had a credit with Lekkeslaap as a result of a cancellation. This was supposed to be paid over to another reservation. Between Lekkeslaap and the Guest House, the credit has disappeared. Resolving the issue is not happening. A week later, we are no closer to a resolution and there seems to be deliberate misunderstanding of our request for investigation from Lekkeslaap's representative.</p>
Good day Theresa,
Thank you for making contact via HelloPeter.
I spoke to your husband Marius to get a bit more information on the matter. It seems that you were overcharged on arrival at your destination, which should not have happened. I'm unsure where the misunderstanding came in, as your deposit was paid over to them from our side almost a month prior to your arrival.
I have been in contact with the manager of the establishment and they will be processing a refund for the amount that you were overcharged.
Again, we would like to apologise for any inconvenience you experienced.
Kind Regards,
Jurgens Liebenberg
Good day Theresa,
Thank you for making contact via HelloPeter.
I spoke to your husband Marius to get a bit more information on the matter. It seems that you were overcharged on arrival at your destination, which should not have happened. I'm unsure where the misunderstanding came in, as your deposit was paid over to them from our side almost a month prior to your arrival.
I have been in contact with the manager of the establishment and they will be processing a refund for the amount that you were overcharged.
Again, we would like to apologise for any inconvenience you experienced.
Kind Regards,
Jurgens Liebenberg
Thank you, Jurgens, for your immediate response. The establishment has notified us of their misunderstanding , so I would like to retract this complaint against Lekkeslaap.
However, it is unfortunate that every time we contacted the representative re this issue, we were told that the establishment had been paid and Lekkeslaap, only after this complaint, actually contacted the establishment to give final clarification. The expected extra mile on the side of Lekkeslaap would have given us the satisfaction to give a 5-star rating.
Thank you, Jurgens, for your immediate response. The establishment has notified us of their misunderstanding , so I would like to retract this complaint against Lekkeslaap.
However, it is unfortunate that every time we contacted the representative re this issue, we were told that the establishment had been paid and Lekkeslaap, only after this complaint, actually contacted the establishment to give final clarification. The expected extra mile on the side of Lekkeslaap would have given us the satisfaction to give a 5-star rating.