SM
Sal M
1 reviews | Active since May 2018
23 Jan 2023, 16:49
Reservation rejected
Last week I made a reservation through Lekkeslaap, with Tihan , I was given in writing until 14h00 on 22 January 2023 to confirm my reservation at Sunridge aan zee Beach Villa (sleeps 10) , Onrus , at 10h17 on Sunday 22/01/2023 I sent an email of confirmation of acceptance and requested the payment link . Only to receive an out of office reply . On Monday morning I received an email from Lekkeslaap to inform me that the owner , Corne , has accepted another rental . I had already invited my guests for that weekend . All my pleadings came to nothing as my reservation was rejected by the owner Corne because of a technicality beyond my control .
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Lekkeslaap.co.za's replyOfficial
24 Jan 2023, 10:33Dear Sal,
Thank you for reaching out to us. We are terribly sorry for the inconvenience caused.
You received a quote for a reservation and our agent informed you that the quote was subject to availability, as you also requested an extension. Our agent was out of office on Sunday but in his email response we supply contact details if you require urgent assistance. Unfortunately, another guest proceeded to confirm the reservation, but our agent has been in contact to assist you with alternative options.
We always want our guests to have a pleasant experience and we are sorry that this was not the case. We will, however, try our utmost best to help with suitable alternative options.
Kind regards,
Johané
Thank you for reaching out to us. We are terribly sorry for the inconvenience caused.
You received a quote for a reservation and our agent informed you that the quote was subject to availability, as you also requested an extension. Our agent was out of office on Sunday but in his email response we supply contact details if you require urgent assistance. Unfortunately, another guest proceeded to confirm the reservation, but our agent has been in contact to assist you with alternative options.
We always want our guests to have a pleasant experience and we are sorry that this was not the case. We will, however, try our utmost best to help with suitable alternative options.
Kind regards,
Johané
Lekkeslaap.co.za's reply24 Jan 2023, 10:33
Official
Dear Sal,
Thank you for reaching out to us. We are terribly sorry for the inconvenience caused.
You received a quote for a reservation and our agent informed you that the quote was subject to availability, as you also requested an extension. Our agent was out of office on Sunday but in his email response we supply contact details if you require urgent assistance. Unfortunately, another guest proceeded to confirm the reservation, but our agent has been in contact to assist you with alternative options.
We always want our guests to have a pleasant experience and we are sorry that this was not the case. We will, however, try our utmost best to help with suitable alternative options.
Kind regards,
Johané
Thank you for reaching out to us. We are terribly sorry for the inconvenience caused.
You received a quote for a reservation and our agent informed you that the quote was subject to availability, as you also requested an extension. Our agent was out of office on Sunday but in his email response we supply contact details if you require urgent assistance. Unfortunately, another guest proceeded to confirm the reservation, but our agent has been in contact to assist you with alternative options.
We always want our guests to have a pleasant experience and we are sorry that this was not the case. We will, however, try our utmost best to help with suitable alternative options.
Kind regards,
Johané