CC
Clifton C
1 reviews | Active since Dec 2014
14 Feb 2020, 20:59
Refund Declined
Cancelled a booking over One month in advance but Lekkeslaap and the accommodation provider declined any refund whatsoever.
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
18 Feb 2020, 17:06Good day Clifton
Thank you for reaching out to us via HelloPeter.
I've tried to get in touch with you to discuss the cancellation, but I seem to be unable to reach you.
Each establishment has its own cancellation policy that we have to adhere too; in this case, it might have stated that no refund is due to the client. We do, however, reach out to owners when we receive a cancellation request and enquire if they would be lenient and do a partial refund even though the cancellation policy states no refund is due.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
I've tried to get in touch with you to discuss the cancellation, but I seem to be unable to reach you.
Each establishment has its own cancellation policy that we have to adhere too; in this case, it might have stated that no refund is due to the client. We do, however, reach out to owners when we receive a cancellation request and enquire if they would be lenient and do a partial refund even though the cancellation policy states no refund is due.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply18 Feb 2020, 17:06
Official
Good day Clifton
Thank you for reaching out to us via HelloPeter.
I've tried to get in touch with you to discuss the cancellation, but I seem to be unable to reach you.
Each establishment has its own cancellation policy that we have to adhere too; in this case, it might have stated that no refund is due to the client. We do, however, reach out to owners when we receive a cancellation request and enquire if they would be lenient and do a partial refund even though the cancellation policy states no refund is due.
Kind Regards
Jurgens
Thank you for reaching out to us via HelloPeter.
I've tried to get in touch with you to discuss the cancellation, but I seem to be unable to reach you.
Each establishment has its own cancellation policy that we have to adhere too; in this case, it might have stated that no refund is due to the client. We do, however, reach out to owners when we receive a cancellation request and enquire if they would be lenient and do a partial refund even though the cancellation policy states no refund is due.
Kind Regards
Jurgens