READ THEIR QUOTE FINE PRINT
MAKE SURE YOU READ THE FINE PRINT of their "quotes". You think the full amount is actually R6600 as STATED ON THE QUOTE - but then in the fine print below, there's actually an additional R2000 for breakages and an additional R1000 management fee payable to the accommodation. So the lekkeslaap invoice states R6600 paid and cleared, then the invoice from the actual accommodation is really R9600. Will never book with this establishment ever again. We book frequently through Bookings.com - the full invoice amount IS your full amount. That is not the case with Lekkeslaap. Hidden costs to bite you after you have committed ad "accepted their terms and conditions".
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Replies (3)'s updateReviewer Update
10 Jun 2025, 12:23Edit to add, having one of the team members phone me with a sickly sweet attitude and throw it in my face about the fine print 'that i didn't read' - sure added the cherry on top of a fantastic service.
's update10 Jun 2025, 12:23
Reviewer Update
Edit to add, having one of the team members phone me with a sickly sweet attitude and throw it in my face about the fine print 'that i didn't read' - sure added the cherry on top of a fantastic service.
's updateReviewer Update
10 Jun 2025, 13:19After a great deal of stress - Lekkeslaap has agreed to pay a portion of the additional amount stated in the fine print, and not in their invoice. Hopefully they take my feedback into consideration and clearly state all costs involved in the initial quote and invoice, and not add it into the fine print.
's update10 Jun 2025, 13:19
Reviewer Update
After a great deal of stress - Lekkeslaap has agreed to pay a portion of the additional amount stated in the fine print, and not in their invoice. Hopefully they take my feedback into consideration and clearly state all costs involved in the initial quote and invoice, and not add it into the fine print.
Lekkeslaap.co.za's replyOfficial
10 Jun 2025, 13:23Dear Charlotte,
Thank you for reaching out. We're truly sorry to hear about your recent experience and understand how frustrating and disappointing it must have been.
We're pleased that our team was able to assist and resolve the matter promptly. Your comments have been noted and have been addressed accordingly to help ensure this type of situation does not occur again.
Warm regards,
Nicole
Thank you for reaching out. We're truly sorry to hear about your recent experience and understand how frustrating and disappointing it must have been.
We're pleased that our team was able to assist and resolve the matter promptly. Your comments have been noted and have been addressed accordingly to help ensure this type of situation does not occur again.
Warm regards,
Nicole
Lekkeslaap.co.za's reply10 Jun 2025, 13:23
Official
Dear Charlotte,
Thank you for reaching out. We're truly sorry to hear about your recent experience and understand how frustrating and disappointing it must have been.
We're pleased that our team was able to assist and resolve the matter promptly. Your comments have been noted and have been addressed accordingly to help ensure this type of situation does not occur again.
Warm regards,
Nicole
Thank you for reaching out. We're truly sorry to hear about your recent experience and understand how frustrating and disappointing it must have been.
We're pleased that our team was able to assist and resolve the matter promptly. Your comments have been noted and have been addressed accordingly to help ensure this type of situation does not occur again.
Warm regards,
Nicole