1 reviews | Active since Apr 2018
Poor service and promises unfulfilled by Lekkeslaap
You may wish to reconsider before making use of Lekkeslaap's services before booking your holiday accommodation. I have been back from my holiday for more than 2 weeks, and am still waiting for my breakage deposit to be returned, despite it being promised within 7 days. Various emails to Lekkeslaap have gone unanswered, and my repeated telephonic enquiries have not been responded to as promised. There are enough similar services out there who provide a professional, reliable service!
Hi Nico,
Thank you for reaching out to us via HelloPeter. I firstly would like to apologise for the long amount of time its taking for your breakage deposit to be returned to you and the poor level of feedback that you have been receiving. I do see that we have been unable to reach the establishment to confirm when and if the refund has been done.
However, we do agree that this is taking a lot longer than it should. Ludwig will be in contact with you during the course of the afternoon to ensure that this is resolved.
Kind Regards
Jurgens Liebenberg
Hi Nico,
Thank you for reaching out to us via HelloPeter. I firstly would like to apologise for the long amount of time its taking for your breakage deposit to be returned to you and the poor level of feedback that you have been receiving. I do see that we have been unable to reach the establishment to confirm when and if the refund has been done.
However, we do agree that this is taking a lot longer than it should. Ludwig will be in contact with you during the course of the afternoon to ensure that this is resolved.
Kind Regards
Jurgens Liebenberg