OJ
Olufemi J
1 reviews | Active since Sept 2020
10 Dec 2020, 17:19
Poor Customer Service
Paid a deposit to secure a place and then got and email 5 days later saying they double booked. Waiting to get my deposit back so that i can go book another accommodation and the lady i was dealing with never put in an urgent request.
This is bad customer service. A customer should never had to suffer and follow up with you guys on your own wrong doing
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
11 Dec 2020, 08:01Hi Olufemi
Thank you for reaching out to us on HelloPeter. We do apologise that the establishment double-booked your stay. I see our agents are still trying to find suitable alternatives and that your refund has been arranged.
We'll ensure that your refund is done today to ensure you have the funds back in your account as soon as possible.
Kind Regards
Jurgens
Thank you for reaching out to us on HelloPeter. We do apologise that the establishment double-booked your stay. I see our agents are still trying to find suitable alternatives and that your refund has been arranged.
We'll ensure that your refund is done today to ensure you have the funds back in your account as soon as possible.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply11 Dec 2020, 08:01
Official
Hi Olufemi
Thank you for reaching out to us on HelloPeter. We do apologise that the establishment double-booked your stay. I see our agents are still trying to find suitable alternatives and that your refund has been arranged.
We'll ensure that your refund is done today to ensure you have the funds back in your account as soon as possible.
Kind Regards
Jurgens
Thank you for reaching out to us on HelloPeter. We do apologise that the establishment double-booked your stay. I see our agents are still trying to find suitable alternatives and that your refund has been arranged.
We'll ensure that your refund is done today to ensure you have the funds back in your account as soon as possible.
Kind Regards
Jurgens