Paying for something I'm not allowed to use?

I always make use of Lekkeslaap but I am very unhappy about the way they are handling the COVID 19 issue. I made a booking for the 10-13th of April for a friend's wedding. Because of the outbreak of COVID19 and regulations regarding the gathering of people we decided to cancel our booking on the 21st of March through the website. The wedding is also canceled. I did not receive any response and phoned again on Monday the 23rd of March. I was informed that I should send an email and later informed that we will only get back 25% of the amount we paid. According to their cancelation policy, there is nothing that states that if the country is in lockdown the consumer should be liable for the costs of the accommodation. *Also the accommodation hasn't even done anything yet to accommodate us so why am I paying R1440 and only receiving R350 back? I wasn't even given the option of moving my dates, not that I would after this ordeal. This is an unfortunate situation and for the owner of the accommodation and Lekkeslaap not assisting us. We are all going through this pandemic, but every sent that we don't have to spend helps, but looks like lekkeslaap and the accommodation is only thinking about themselves at this stage.