1 reviews | Active since Feb 2025
NOT RECOMMEND
Made a booking Aug paid and now i get a email my booking has been doubled booked. Please how unproffesional of this agency. after ive made 100% certain on mail when i paid the deposit that this booking is available.Now i need to move all our plans and our dates just because off Lekker slaap and the owner of Zebula 142 Golf Estate mistakes. Not even trying to accommodate me in anyway. i am really very disappointed.This was my son and my friends birthday weekend. Everything was planned and all i get is 5% discount and i still need to move my plans. Not even a free holiday weekend or a 50% of because of their mistakes. If you dont pay your deposit immediately you lose your accomodation, but if the staff or the owner of Zebula 142 Golf Estate makes a mistake then you just need to deal with this. so think carefully before you use and pay for accommodation at zebula 142 Golf Estate or lekker slaap. You may just be disappointed and need to change your plans.
We are truly sorry for your experience and fully understand your frustration and disappointment. You are absolutely right, it is unacceptable for a host to cancel a confirmed booking, particularly after you had received written confirmation and paid your deposit. We sincerely apologise for the inconvenience and disruption this caused to your plans, especially given the importance of the occasion you were celebrating.
This situation does not reflect the standard of service we strive to provide. We are currently taking internal steps to address how this occurred and to ensure that appropriate measures are put in place to help prevent this from happening again.
We will also be reaching out to you directly to discuss the situation further and to explore a more suitable resolution in light of the inconvenience caused. While we cannot undo what happened, we do want to engage with you and work towards a fair outcome.
Thank you for bringing this to our attention. Your feedback is taken seriously, and we regret that we let you down on this occasion.
Kind regards,
Johané
We are truly sorry for your experience and fully understand your frustration and disappointment. You are absolutely right, it is unacceptable for a host to cancel a confirmed booking, particularly after you had received written confirmation and paid your deposit. We sincerely apologise for the inconvenience and disruption this caused to your plans, especially given the importance of the occasion you were celebrating.
This situation does not reflect the standard of service we strive to provide. We are currently taking internal steps to address how this occurred and to ensure that appropriate measures are put in place to help prevent this from happening again.
We will also be reaching out to you directly to discuss the situation further and to explore a more suitable resolution in light of the inconvenience caused. While we cannot undo what happened, we do want to engage with you and work towards a fair outcome.
Thank you for bringing this to our attention. Your feedback is taken seriously, and we regret that we let you down on this occasion.
Kind regards,
Johané