No refunds from Lekkerslaap

I made a booking through lekkerslaap on the 9th of July to stay over for one evening at Skylodge. I made immediate payment as requested by lekkerslaap. Unfortunately due to a family crisis i had to cancel the reservation. Which was done before check in time and i sent a mail to Lekkerslaap.

No one rep**** back to the cancelation and i sincerely asked for refund. Lekkerslaap just refused to pay back the money and then blamed the lodge owner. I contacted the lodge owner directly and he never received the cancelation, thus he would not refund either. This is an absolute shameful occurrence, and how quick the reservation company is to take the money but i promise you this that NEVER EVER pay lekkerslaap directly they dont take any responsibility for the customer or even give proper feedback until after you have to send a follow up. IF YOU WANT TO TRAVEL RATHER GET THE INFORMATION OF THE GUESTHOUSE OR ACCOMODATION FROM THE SITE AND BOOK DIRECTLY WITH THEM. DO NOT PAY YOUR MONEY OVER TO LEKKERSLAAP . ITS CALLED THE HOSPITALITY AND TOURISM INDUSTRY. NO HOSPITALITY FROM LEKKERSLAAP