AC
Anzel C
1 reviews | Active since Dec 2020
15 Dec 2020, 08:51
No refund in 3 to 5 working days as promised
Been booking with Lekkerslaap for a while. I have always received good service. Due to unforseen circumstances I had to cancel a booking with in 24H. I emailed my banking information on the 8th of December for a refund. It's the 15th no communication or refund received. Very friendly and helpful to make a booking....after service is very poor. Wouldn't recommend them in the future again.
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Replies (4)0
Replies (4)
Lekkeslaap.co.za's replyOfficial
15 Dec 2020, 08:54Hi Anzel
Thank you for reaching out to us.
I see your cancellation is taking longer than usual, I've escalated the matter and your refund will be done today. We do apologise for the delay.
Kind Regards
Jurgens
Thank you for reaching out to us.
I see your cancellation is taking longer than usual, I've escalated the matter and your refund will be done today. We do apologise for the delay.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply15 Dec 2020, 08:54
Official
Hi Anzel
Thank you for reaching out to us.
I see your cancellation is taking longer than usual, I've escalated the matter and your refund will be done today. We do apologise for the delay.
Kind Regards
Jurgens
Thank you for reaching out to us.
I see your cancellation is taking longer than usual, I've escalated the matter and your refund will be done today. We do apologise for the delay.
Kind Regards
Jurgens
AC
Anzel C's updateReviewer Update
15 Dec 2020, 09:04What is the reason for the delay and poor communication? If some just contacted us we would be very understanding. But this is unacceptable.
AC
Anzel C's update15 Dec 2020, 09:04
Reviewer Update
What is the reason for the delay and poor communication? If some just contacted us we would be very understanding. But this is unacceptable.
Lekkeslaap.co.za's replyOfficial
15 Dec 2020, 09:07Hi Anzel
It seems to be an internal communication issue on our end. We have been receiving an influx of cancellations due to the growing covid numbers in the area. Again we do apologise for this and as mentioned your refund will be done today.
Kind Regards
Jurgens
It seems to be an internal communication issue on our end. We have been receiving an influx of cancellations due to the growing covid numbers in the area. Again we do apologise for this and as mentioned your refund will be done today.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply15 Dec 2020, 09:07
Official
Hi Anzel
It seems to be an internal communication issue on our end. We have been receiving an influx of cancellations due to the growing covid numbers in the area. Again we do apologise for this and as mentioned your refund will be done today.
Kind Regards
Jurgens
It seems to be an internal communication issue on our end. We have been receiving an influx of cancellations due to the growing covid numbers in the area. Again we do apologise for this and as mentioned your refund will be done today.
Kind Regards
Jurgens
AC
Anzel C's updateReviewer Update
15 Dec 2020, 09:11Thank you
AC
Anzel C's update15 Dec 2020, 09:11
Reviewer Update
Thank you