No refund amid Covid 19 unacceptable!

We have been using Lekkeslaap and sister website, Travelground, since they started and we have always had good, prompt service. Unfortunately they disappointed us and we will not be using or recommending them again. After Pres. Ramaphosa’s first speech regarding The Covid-19 pandemic on Sunday 15 March, in which he declared a state of disaster in the country and banned all gatherings over 100 people, my husbands international congress in Somerset West was cancelled. I subsequently cancelled our accommodation with Lekkeslaap for the following weekend and requested a refund or voucher to use at a later stage, perhaps even at the same venue, for when the congress would be rescheduled later in the year. I was told that after consultation with the business owner, and according to their cancellation policy, no such refund would be possible and we would forfeit the R3000 paid to them. I find it unacceptable at a time when most other businesses are acting with a little insight, foresight and understanding, that this business would do the same and have special dispensation for such ‘natural disasters’ in place.