1 reviews | Active since Nov 2009
No payment to hotel
Really bad experience. Booked the ANEW Hotel in PMB on the 21ste of Jan for the weekend of the 8th of Feb. Arrived at the hotel only to find out they have not received a payment from lekker slaap. We then called your client support Centre and they said that the payment was made the 5th of Feb. A 'proof payment' was then send to us and the hotel. This proof of payment turned out to be booking confirmation - not a bank proof of payment. Called again today, and now they said they cannot provide an actual proof of payment from their bank. How bizarre!? Now we have to pay twice for the accommodation, after booking and paying through lekkerslaap. I'm really disappointed. Will Def not book through lekkerslaap again. And they took R1400 commission on this booking. Rediculous. LS-3CQMZB. Funny thing, the hotel says theyve had trouble with lekker slaap Payments in the past.
Thank you for reaching out to us.
I do apologize for the experience you had with this booking. I would also like to confirm, that we did indeed on-pay the establishment on the 5th of Feb, as to why they didn't have the proof of payment, this is something we will have to take up with them, to avoid future disappointments.
Once we've discussed the situation with the establishment, we will get in touch with you again.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do apologize for the experience you had with this booking. I would also like to confirm, that we did indeed on-pay the establishment on the 5th of Feb, as to why they didn't have the proof of payment, this is something we will have to take up with them, to avoid future disappointments.
Once we've discussed the situation with the establishment, we will get in touch with you again.
Kind Regards
Jurgens