1 reviews | Active since Jul 2009
NO FEEDBACK ON OUR BAD EXPERIENCE
We booked at Olive Grove Bungalows through Lekkeslaap. The pics looked good, reviews (only 3) were good and it was what I was looking for. Did the booking. On our arrival we were shocked to discover that our room was a wood shed with another wood shed next to it (the en suite bathroom ???), no TV, no underfloor heating, no heated towel rails all that was advertised. The bed was in extremely poor condition, there was not enough towels placed out, grubby looking bathroom, and loads of other little things. I lodged complaint with Lekkeslaap and they said they will do investigation - to date no feedback, they ignoring my mails, removing my review of the place. And Olive Grove Bungalows are still advertising. Complaint on FB also removed. I feel so badly done in. Seems all the parties got their share of my money so why would they care.
Thank you for making contact via HelloPeter and for taking the time to speak with me on the phone.
Celeste, we sincerely apologise for the inconvenience caused and we thank you for bringing this to our attention as it affords us the opportunity to deal with the issue at hand. Please rest assured that we are doing everything in our power to rectify the situation.
We completely understand your frustration and we apologise for the unsatisfactory service you received while away and for the after care service you received though LekkeSlaap up until this point.
I will be in contact with you during the course of the day to amend this matter and to provide thorough feedback.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za
Thank you for making contact via HelloPeter and for taking the time to speak with me on the phone.
Celeste, we sincerely apologise for the inconvenience caused and we thank you for bringing this to our attention as it affords us the opportunity to deal with the issue at hand. Please rest assured that we are doing everything in our power to rectify the situation.
We completely understand your frustration and we apologise for the unsatisfactory service you received while away and for the after care service you received though LekkeSlaap up until this point.
I will be in contact with you during the course of the day to amend this matter and to provide thorough feedback.
Yours in travel,
Jurgens Liebenberg
LekkeSlaap.co.za