1 reviews | Active since Aug 2014
Never will I book with them again!!!!
NEVER EVER BOOK WITH LEKKERSLAAP EVER!!! LIFE SOMETIMES CHANGES AND YOU HAVE TO TRY TO WORK WITH IT, BUT LEKKERSLAAP WILL NOT AT ALL TRY TO ACCOMODATE THOSE CHANGES!!! We booked for my birthday for four people, and then a 5th person wanted to go with, we whwre willing to pay extra, but they could not accomodate us with this, going away is really a big thing foe me because I do it once every 5 years, as I have my own Animal rescue NPO, that I fund mostly out of my own pocket, so going away money is not always available, so aftwr convincing them I need the money back to py for another accomodation they said it is fine they will oay back 75% but only in 3 to 5 days and I needed the money to pay for a new place. Now I can go away anymore, something I can hardly afford or do, because they can not give the money back in time, really breaks me
Thank you for taking my call.
I am truly sorry for the frustration and disappointment this situation has caused, especially when this trip was meant to be a special birthday getaway for you. We understand that you don’t often get the opportunity to take a break, and we can appreciate how upsetting it must be to feel that something you had been looking forward to may no longer be possible.
We understand that plans can change, and we are sorry that we were unable to accommodate the additional guest at the original property. Unfortunately, the property has a maximum occupancy limit that we are required to adhere to, and we were therefore unable to add a fifth guest to the booking.
We cancelled the booking with the 75% refund available to you so that you could use the funds towards securing alternative accommodation. We completely understand, however, that the standard 3–5 business day banking timeframe is not ideal when you need the funds to make a new booking, and we sincerely regret that this has added to the difficulty of the situation.
Thank you once again for speaking to me. We will continue assisting you with the alternative accommodation options discussed and work towards finding a resolution.
Warm regards,
Nicole
Thank you for taking my call.
I am truly sorry for the frustration and disappointment this situation has caused, especially when this trip was meant to be a special birthday getaway for you. We understand that you don’t often get the opportunity to take a break, and we can appreciate how upsetting it must be to feel that something you had been looking forward to may no longer be possible.
We understand that plans can change, and we are sorry that we were unable to accommodate the additional guest at the original property. Unfortunately, the property has a maximum occupancy limit that we are required to adhere to, and we were therefore unable to add a fifth guest to the booking.
We cancelled the booking with the 75% refund available to you so that you could use the funds towards securing alternative accommodation. We completely understand, however, that the standard 3–5 business day banking timeframe is not ideal when you need the funds to make a new booking, and we sincerely regret that this has added to the difficulty of the situation.
Thank you once again for speaking to me. We will continue assisting you with the alternative accommodation options discussed and work towards finding a resolution.
Warm regards,
Nicole