NEVER AGAIN !!

I finalized a booking yesterday with lekke slaap made my payment and my booking was confirmed. Only to receive a call today, that a double booking was 'accidentally" made and my booking cannot be accommodated. Like WTH !!! How do u run a business or even do your checks, I ended the call with the agent and then immediately phone the supposed 'customer service " number where I was NOT HELPED by the unfriendly and obviously annoyed Roxanne I told her that I wanted an email addresses to lodge a formal complaint and all she did was refer me to my booking email. I checked the email while I was on the line with her, and explicitly told her that I didn't want yo deal with the agent. She again told me no there is an email address that I can send my complaint too. After much frustration I asked her if she vould just please give me the email address, and she very annoyingly rep**** I sent it too you. Like what the hel !! No empathy or even an attempt to remediate. Extremely Dissapointed. I should have stuck with booking.com The service is disgusting, customer service is non existent, and mind that that is the ONLY distinguishing factor between businesses.