MS
Marius S

1 reviews | Active since Oct 2018

07 Oct 2018, 12:59

Misleading Averting with Really Bad Service

What should have been a well deserved weekend away with my family ended up returning back home just after check-in at Pringle Bay due to misleading add by Lekkeslaap on their website at time of booking made. The agent from Baytown Holiday Accommodation , Anneke and the agent from Lekkeslaap, Marco should not work or deal with customers at all as they don’t have an idea or clue to resolve a customer complaint or even tried to provide me with alternative accommodation that I paid for!!!!! Really Bad, Bad News!!!!!!!!!!!

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Replies (1)
Lekkeslaap.co.za
Lekkeslaap.co.za's reply08 Oct 2018, 07:24
Official

Good Day Marius,

Thank you for getting in touch with us.

I do sincerely apologise for the experience you had, we will get in touch with you during the day and ensure the matter is resolved as quickly as possible.


Kind Regards,
Jurgens