***** and unprofessional

Lekker slaap are just a *****, my partner made a booking with them, and on our way to Durban from Pretoria we made a payment, to their bank account, when we arrived at the hotel we find that they did not made any reservations for us and when we call them they told us they want proof of payment email by my bank, which I did using the app, and I send it as well to myself, and we called them they kept on saying they haven't received the proof until I decided to call my bank, while they were denying proof on the other line saying, there is someone else controlling proof of payment in another office, meanwhile, we were busy speaking to Shaney, my bank ***** department personnel was also on call listening, and he checked my bank account and could confirm the payment was done successfully buy she kept on saying they did not receive it, and she was refusing us to email from our personal email, so I advised my bank to call their bank to freeze my money since it was suspicious, so latter we tried calling with no luck, later an hour later a other lady by the name of call Mary Ann called, to confirm the booking after taking long talking to the hotel staff, they were explaining to them they were fully booked, until we took an option of going forward to open a case and report *****, and take another option of booking on hour own, I told her I have reported to my bank ***** department, I don't understand why do you have to go through such when booking through them, then the lady from the hotel, finally arranged a room which was different from what we booked, just for us to ha e a place to sleep, then they acted as if they negotiated with the hotel meanwhile we did on hour own, now they want to take all the credit, be careful with them I will never ever use them... I will continue with booking.com and others they more professional.