AF
Angelique F
1 reviews | Active since Aug 2024
26 Aug 2024, 10:55
Lekkeslaap/Cabin and Cottage Kaapsehoop
Made booking with Lekkeslaap at Cabin and cottage Kaapsehoop. (Ref LS-52M353). Arrived to find accommodation with filthy carpets, paint peeling of walls, dirty curtains, bathroom falling apart and makeshift gas burners placed on top of non-working electric stove. Four and a half star rating according to Lekkeslaap! Although credit was offered, it was too late to return home before dark and had to make do with other accommodation. Lekkeslaap should not even advertise this accommodation. Seems that no rating from them can be trusted. Will never do any booking on Lekkeslaap again.
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Replies (1)Lekkeslaap.co.za's replyOfficial
26 Aug 2024, 14:27Dear Angelique,
Thank you for reaching out to us and for taking my call. I am truly sorry for your experience.
All of our reviews are left by guests who have used our services and the properties they review. The star rating is based on the feedback we receive.
All of our reviews are left by guests who have used our services and the properties they review. The star rating is based on the feedback we receive.
As discussed, we are taking internal measures to address the concerns you raised and to ensure they are resolved promptly. We have decided to remove this unit from our website until we receive sufficient proof that the concerns have been addressed.
We hope that your next experience will be positive.
Kind Regards,
Johané
We hope that your next experience will be positive.
Kind Regards,
Johané
Lekkeslaap.co.za's reply26 Aug 2024, 14:27
Official
Dear Angelique,
Thank you for reaching out to us and for taking my call. I am truly sorry for your experience.
All of our reviews are left by guests who have used our services and the properties they review. The star rating is based on the feedback we receive.
All of our reviews are left by guests who have used our services and the properties they review. The star rating is based on the feedback we receive.
As discussed, we are taking internal measures to address the concerns you raised and to ensure they are resolved promptly. We have decided to remove this unit from our website until we receive sufficient proof that the concerns have been addressed.
We hope that your next experience will be positive.
Kind Regards,
Johané
We hope that your next experience will be positive.
Kind Regards,
Johané
