AB
Alex B
1 reviews | Active since May 2012
27 Feb 2019, 13:00
lekkeslaap the site to be avoided
After receiving a confirmation of our accomodation from lekkeslaap we found out , that the owner of the place never received the confirmation or payment from lekkeslaap we were very lucky than the place had a room available, and the owner willingly accomodated us.
Pathetic service
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Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
27 Feb 2019, 15:38Hi Alex,
Thank you for making contact with us via HelloPeter.
I do sincerely apologise for the experience you had. I see that we did send the owner a confirmation email for your booking, I'm unsure why this wasn't received on their end. We will definitely investigate the matter and ensure that there are no communication problems going forward
Kind Regards,
Jurgens
Thank you for making contact with us via HelloPeter.
I do sincerely apologise for the experience you had. I see that we did send the owner a confirmation email for your booking, I'm unsure why this wasn't received on their end. We will definitely investigate the matter and ensure that there are no communication problems going forward
Kind Regards,
Jurgens
Lekkeslaap.co.za's reply27 Feb 2019, 15:38
Official
Hi Alex,
Thank you for making contact with us via HelloPeter.
I do sincerely apologise for the experience you had. I see that we did send the owner a confirmation email for your booking, I'm unsure why this wasn't received on their end. We will definitely investigate the matter and ensure that there are no communication problems going forward
Kind Regards,
Jurgens
Thank you for making contact with us via HelloPeter.
I do sincerely apologise for the experience you had. I see that we did send the owner a confirmation email for your booking, I'm unsure why this wasn't received on their end. We will definitely investigate the matter and ensure that there are no communication problems going forward
Kind Regards,
Jurgens