HP
Herman P
1 reviews | Active since Mar 2024
05 Jul 2024, 08:46
LEKKESLAAP REQEUSTING DOUBLE PAYMENT FOR ONE BOOKING
So, I've made payment to confirm booking this morning and while I was in the midst of the transaction, lekkeslaap's website crashed. Now the money has left my account and Nedbank confirm it was successful, however the agent at lekkeslaap wants me to pay again although Nedbank confirmed that the transaction reflect on lekkeslaap's side. Unfortunately it was done from my business account and duplicate transactions appear very fishy, and besides that, I've already paid, how can I pay again. I never have this issues with booking.com, I should have rather sticked to their trusted service.
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Replies (2)HP
Herman P's updateReviewer Update
05 Jul 2024, 09:24I received a call from a lekkeslaap team leader now who explained that error was due to a third party processing their card payments. I believe they are now busy resolving my issue, and it is in good hands.
HP
Herman P's update05 Jul 2024, 09:24
Reviewer Update
I received a call from a lekkeslaap team leader now who explained that error was due to a third party processing their card payments. I believe they are now busy resolving my issue, and it is in good hands.
Lekkeslaap.co.za's replyOfficial
05 Jul 2024, 11:02Dear Herman,
Thank you for reaching out to us. I am sorry for your experience. We pride ourselves on delivering exceptional service, and I am sorry that this was not your experience. Sometimes, we might encounter a technical glitch, but we work hard and fast to identify and resolve these promptly. Our service provider was experiencing some technical difficulties. I am sorry that this has impacted your experience, but we have resolved it and your booking has been confirmed.
Kind Regards,
Johané
Thank you for reaching out to us. I am sorry for your experience. We pride ourselves on delivering exceptional service, and I am sorry that this was not your experience. Sometimes, we might encounter a technical glitch, but we work hard and fast to identify and resolve these promptly. Our service provider was experiencing some technical difficulties. I am sorry that this has impacted your experience, but we have resolved it and your booking has been confirmed.
Kind Regards,
Johané
Lekkeslaap.co.za's reply05 Jul 2024, 11:02
Official
Dear Herman,
Thank you for reaching out to us. I am sorry for your experience. We pride ourselves on delivering exceptional service, and I am sorry that this was not your experience. Sometimes, we might encounter a technical glitch, but we work hard and fast to identify and resolve these promptly. Our service provider was experiencing some technical difficulties. I am sorry that this has impacted your experience, but we have resolved it and your booking has been confirmed.
Kind Regards,
Johané
Thank you for reaching out to us. I am sorry for your experience. We pride ourselves on delivering exceptional service, and I am sorry that this was not your experience. Sometimes, we might encounter a technical glitch, but we work hard and fast to identify and resolve these promptly. Our service provider was experiencing some technical difficulties. I am sorry that this has impacted your experience, but we have resolved it and your booking has been confirmed.
Kind Regards,
Johané