SM
Sammi M
1 reviews | Active since Jan 2020
05 Jan 2020, 10:29
Lekkeslaap refuses to refund money
On the 30/12/2019 I used the booking agency Lekkeslaap to book accommodation for the night at Pyramid Motel. I promptly paid via eft, my bank never sent the POP email to Lekkeslaap so I mailed a screenshot of the bank incontact as POP. this was not good enough and had to AGAIN pay for my accommodation directly at the Motel. I sent Lekkeslaap an email on th eve of 30/12/2019 to refund my money as I had to pay directly at the Motel. I have since phoned several times to hear when I'll be refunded. To day us the 5/01/2020 still NO refund.
Helpful (0)
Replies (1)0
Replies (1)
Lekkeslaap.co.za's replyOfficial
06 Jan 2020, 08:06Good day Sammi
Thank you for taking the time to reach out to us on HelloPeter. I would like to firstly apologise that the refund process has taken this long, this is definitely not normal. I will personally look into this for you and ensure that your refund is processed today.
Kind Regards
Jurgens
Thank you for taking the time to reach out to us on HelloPeter. I would like to firstly apologise that the refund process has taken this long, this is definitely not normal. I will personally look into this for you and ensure that your refund is processed today.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply06 Jan 2020, 08:06
Official
Good day Sammi
Thank you for taking the time to reach out to us on HelloPeter. I would like to firstly apologise that the refund process has taken this long, this is definitely not normal. I will personally look into this for you and ensure that your refund is processed today.
Kind Regards
Jurgens
Thank you for taking the time to reach out to us on HelloPeter. I would like to firstly apologise that the refund process has taken this long, this is definitely not normal. I will personally look into this for you and ensure that your refund is processed today.
Kind Regards
Jurgens