TH
Tracy H
1 reviews | Active since Nov 2019
06 Dec 2024, 14:34
Lekkeslaap Refuses to Refund a Double Payment
I recently made a booking with Lekkeslaap. My credit card was charged for the accommodation, and I also made a payment via EFT, resulting in a double payment. I sent them my credit card statement showing the charged amount and proof of payment for the EFT. Despite providing this documentation, I am still waiting to receive a refund for the duplicate payment.
As a regular user of Lekkeslaap, I am disappointed with the lack of resolution on this matter. I love supporting local but my choice in future will be Booking.com
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Lekkeslaap.co.za's replyOfficial
06 Dec 2024, 14:59 Dear Tracy,
Thank you for bringing this matter to our attention, and I truly appreciate you taking the time to speak with me. I want to sincerely apologize for the frustration and inconvenience caused by this situation.Please rest assured that we are thoroughly investigating this matter. Our team is working to resolve this as a priority, and I will personally ensure you receive feedback and a resolution as soon as possible.
Kind regards,
Johané
Thank you for bringing this matter to our attention, and I truly appreciate you taking the time to speak with me. I want to sincerely apologize for the frustration and inconvenience caused by this situation.Please rest assured that we are thoroughly investigating this matter. Our team is working to resolve this as a priority, and I will personally ensure you receive feedback and a resolution as soon as possible.
Kind regards,
Johané
Lekkeslaap.co.za's reply06 Dec 2024, 14:59
Official
Dear Tracy,
Thank you for bringing this matter to our attention, and I truly appreciate you taking the time to speak with me. I want to sincerely apologize for the frustration and inconvenience caused by this situation.Please rest assured that we are thoroughly investigating this matter. Our team is working to resolve this as a priority, and I will personally ensure you receive feedback and a resolution as soon as possible.
Kind regards,
Johané
Thank you for bringing this matter to our attention, and I truly appreciate you taking the time to speak with me. I want to sincerely apologize for the frustration and inconvenience caused by this situation.Please rest assured that we are thoroughly investigating this matter. Our team is working to resolve this as a priority, and I will personally ensure you receive feedback and a resolution as soon as possible.
Kind regards,
Johané