FM
Farren M
1 reviews | Active since Apr 2020
13 Apr 2020, 13:45
LekkeSlaap refund
LekkeSlaap has been sending me the same generic message about waiting for the guesthouse to repay them for the third time now, but when I contacted the guesthouse, they informed me that they've told LekkeSlaap to refund me on the 30th of March already, even provided the layout of the said refund
I've been waiting for my refund for 3 weeks now! Not knowing that I should have received it weeks ago already! This is truly unacceptable
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Replies (1)
Lekkeslaap.co.za's replyOfficial
14 Apr 2020, 08:26Good Morning Farren
I do sincerely apologise that your refund hasn't been processed yet. We are processing thousands of cancellations each day since the lockdown and things are unfortunately taking a bit longer than usual, I apologise for this. I've asked your agent to please prioritise this for today to ensure its resolved as soon as possible.
Kind Regards
Jurgens
I do sincerely apologise that your refund hasn't been processed yet. We are processing thousands of cancellations each day since the lockdown and things are unfortunately taking a bit longer than usual, I apologise for this. I've asked your agent to please prioritise this for today to ensure its resolved as soon as possible.
Kind Regards
Jurgens
Lekkeslaap.co.za's reply14 Apr 2020, 08:26
Official
Good Morning Farren
I do sincerely apologise that your refund hasn't been processed yet. We are processing thousands of cancellations each day since the lockdown and things are unfortunately taking a bit longer than usual, I apologise for this. I've asked your agent to please prioritise this for today to ensure its resolved as soon as possible.
Kind Regards
Jurgens
I do sincerely apologise that your refund hasn't been processed yet. We are processing thousands of cancellations each day since the lockdown and things are unfortunately taking a bit longer than usual, I apologise for this. I've asked your agent to please prioritise this for today to ensure its resolved as soon as possible.
Kind Regards
Jurgens